IDEAS home Printed from https://ideas.repec.org/a/plo/pone00/0154432.html
   My bibliography  Save this article

The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs

Author

Listed:
  • Sarah Herpertz
  • Sophia Nizielski
  • Michael Hock
  • Astrid Schütz

Abstract

Although a large number of studies have pointed to the potential of emotional intelligence (EI) in the context of personnel selection, research in real-life selection contexts is still scarce. The aim of the present study was to examine whether EI would predict Assessment Center (AC) ratings of job-relevant competencies in a sample of applicants for the position of a flight attendant. Applicants’ ability to regulate emotions predicted performance in group exercises. However, there were inconsistent effects of applicants’ ability to understand emotions: Whereas the ability to understand emotions had a positive effect on performance in interview and role play, the effect on performance in group exercises was negative. We suppose that the effect depends on task type and conclude that tests of emotional abilities should be used judiciously in personnel selection procedures.

Suggested Citation

  • Sarah Herpertz & Sophia Nizielski & Michael Hock & Astrid Schütz, 2016. "The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs," PLOS ONE, Public Library of Science, vol. 11(4), pages 1-11, April.
    • Handle: RePEc:plo:pone00:0154432
    DOI: 10.1371/journal.pone.0154432
    as

    Download full text from publisher

    File URL: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0154432
    Download Restriction: no
    File URL: https://journals.plos.org/plosone/article/file?id=10.1371/journal.pone.0154432&type=printable
    Download Restriction: no
    File URL: https://libkey.io/10.1371/journal.pone.0154432?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Cherniss, Cary, 2010. "Emotional Intelligence: Toward Clarification of a Concept," Industrial and Organizational Psychology, Cambridge University Press, vol. 3(2), pages 110-126, June.
    2. John Horn, 1965. "A rationale and test for the number of factors in factor analysis," Psychometrika, Springer;The Psychometric Society, vol. 30(2), pages 179-185, June.
    3. Unknown, 2009. "Front Matter," Economics of Agriculture, Institute of Agricultural Economics, vol. 56(2), pages 1-6.
    4. Rosseel, Yves, 2012. "lavaan: An R Package for Structural Equation Modeling," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 48(i02).
    5. Unknown, 2009. "Front Matter," Economics of Agriculture, Institute of Agricultural Economics, vol. 56(1), pages 1-7.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Nhu Ngoc Nguyen & Phong Tuan Nham & Yoshi Takahashi, 2019. "Relationship between Ability-Based Emotional Intelligence, Cognitive Intelligence, and Job Performance," Sustainability, MDPI, vol. 11(8), pages 1-16, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zaitun Mohd Saman & Ab Hamid Siti-Azrin & Azizah Othman & Yee Cheng Kueh, 2021. "The Validity and Reliability of the Malay Version of the Cyberbullying Scale among Secondary School Adolescents in Malaysia," IJERPH, MDPI, vol. 18(21), pages 1-12, November.
    2. Catherine Lam & Frank Walter & Kan Ouyang, 2014. "Display rule perceptions and job performance in a Chinese retail firm: The moderating role of employees’ affect at work," Asia Pacific Journal of Management, Springer, vol. 31(2), pages 575-597, June.
    3. Carlos Miguel Lemos & Ross Joseph Gore & Ivan Puga-Gonzalez & F LeRon Shults, 2019. "Dimensionality and factorial invariance of religiosity among Christians and the religiously unaffiliated: A cross-cultural analysis based on the International Social Survey Programme," PLOS ONE, Public Library of Science, vol. 14(5), pages 1-36, May.
    4. Attanasio, Orazio & Blundell, Richard & Conti, Gabriella & Mason, Giacomo, 2020. "Inequality in socio-emotional skills: A cross-cohort comparison," Journal of Public Economics, Elsevier, vol. 191(C).
    5. Iván Sánchez-Iglesias & Mónica Bernaldo-de-Quirós & Francisco J. Estupiñá & Ignacio Fernández-Arias & Marta Labrador & Marina Vallejo-Achón & Jesús Saiz & Francisco J. Labrador, 2022. "Maladaptive Cognitions in Adolescents and Young Adults When They Play: The Dysfunctional Cognitions in Gaming Scale (DCG)," Sustainability, MDPI, vol. 14(23), pages 1-15, December.
    6. Angel M. Dzhambov & Peter Lercher & Drozdstoy Stoyanov & Nadezhda Petrova & Stoyan Novakov & Donka D. Dimitrova, 2021. "University Students’ Self-Rated Health in Relation to Perceived Acoustic Environment during the COVID-19 Home Quarantine," IJERPH, MDPI, vol. 18(5), pages 1-21, March.
    7. Silvia Mariela Méndez-Prado & Vanessa Rodriguez & Kevin Peralta-Rizzo & Patricia Everaert & Martin Valcke, 2023. "An Assessment Tool to Identify the Financial Literacy Level of Financial Education Programs Participants’ Executed by Ecuadorian Financial Institutions," Sustainability, MDPI, vol. 15(2), pages 1-24, January.
    8. Simon Foster & Meichun Mohler-Kuo, 2020. "The proportion of non-depressed subjects in a study sample strongly affects the results of psychometric analyses of depression symptoms," PLOS ONE, Public Library of Science, vol. 15(7), pages 1-13, July.
    9. Klara Malinakova & Lukas Novak & Radek Trnka & Peter Tavel, 2021. "Sensory Processing Sensitivity Questionnaire: A Psychometric Evaluation and Associations with Experiencing the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(24), pages 1-14, December.
    10. Adam P. McGuire & Candice L. Hayden & Rawda Tomoum & A. Solomon Kurz, 2022. "Development and Validation of the State Moral Elevation Scale: Assessing State-Level Elevation Across Nonclinical and Clinical Samples," Journal of Happiness Studies, Springer, vol. 23(6), pages 2923-2946, August.
    11. W. Holmes Finch, 2024. "Comparison of Methods for Addressing Outliers in Exploratory Factor Analysis and Impact on Accuracy of Determining the Number of Factors," Stats, MDPI, vol. 7(3), pages 1-21, August.
    12. Elise Barrella & Elisabeth Pyburn Spratto & Eric Pappas & Robert Nagel, 2018. "Developing and Validating an Individual Sustainability Instrument with Engineering Students to Motivate Intentional Change," Sustainability, MDPI, vol. 10(8), pages 1-24, August.
    13. Ryan M. K. Chan & Winnie W. S. Mak & Ben C. L. Yu, 2023. "Going beyond Mindfulness: How Concentration and Tranquility Commonly Co-Arising with Mindfulness Account for Mental Health," IJERPH, MDPI, vol. 20(8), pages 1-15, April.
    14. Lukas Novak & Klara Malinakova & Petr Mikoska & Jitse P. van Dijk & Filip Dechterenko & Radek Ptacek & Peter Tavel, 2021. "Psychometric Analysis of the Czech Version of the Toronto Empathy Questionnaire," IJERPH, MDPI, vol. 18(10), pages 1-16, May.
    15. Xijuan Zhang & Ramsha Noor & Victoria Savalei, 2016. "Examining the Effect of Reverse Worded Items on the Factor Structure of the Need for Cognition Scale," PLOS ONE, Public Library of Science, vol. 11(6), pages 1-15, June.
    16. Maria Camprubi Robles & Cristina Campoy & Llenalia Garcia Fernandez & Jose M Lopez-Pedrosa & Ricardo Rueda & Maria J Martin, 2015. "Maternal Diabetes and Cognitive Performance in the Offspring: A Systematic Review and Meta-Analysis," PLOS ONE, Public Library of Science, vol. 10(11), pages 1-16, November.
    17. Julia Krasko & Sabrina Intelisano & Maike Luhmann, 2022. "When Happiness is Both Joy and Purpose: The Complexity of the Pursuit of Happiness and Well-Being is Related to Actual Well-Being," Journal of Happiness Studies, Springer, vol. 23(7), pages 3233-3261, October.
    18. Zain Riaz & Ayesha Arif & Qasim Ali Nisar & Shahzad Ali & Muhammad Sajjad Hussain, 2018. "Does Perceived Organizational Support influence the Employees Emotional labor? Moderating & Mediating role of Emotional Intelligence," Pakistan Journal of Humanities and Social Sciences, International Research Alliance for Sustainable Development (iRASD), vol. 6(4), pages :526-543, December.
    19. José Luis Carrasco-Sáez & Marcelo Careaga Butter & María Graciela Badilla-Quintana & Juan Molina-Farfán, 2021. "Analysis of Psychometric Properties and Validation of the Personal Learning Environments Questionnaire (B-PLE) in Higher Education Students," Sustainability, MDPI, vol. 13(16), pages 1-17, August.
    20. Sati Bozkurt & Gizem B. Ekitli & Christopher L. Thomas & Jerrell C. Cassady, 2017. "Validation of the Turkish Version of the Cognitive Test Anxiety Scale–Revised," SAGE Open, , vol. 7(1), pages 21582440166, January.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:plo:pone00:0154432. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: plosone (email available below). General contact details of provider: https://journals.plos.org/plosone/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.