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The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs

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  • Sarah Herpertz
  • Sophia Nizielski
  • Michael Hock
  • Astrid Schütz

Abstract

Although a large number of studies have pointed to the potential of emotional intelligence (EI) in the context of personnel selection, research in real-life selection contexts is still scarce. The aim of the present study was to examine whether EI would predict Assessment Center (AC) ratings of job-relevant competencies in a sample of applicants for the position of a flight attendant. Applicants’ ability to regulate emotions predicted performance in group exercises. However, there were inconsistent effects of applicants’ ability to understand emotions: Whereas the ability to understand emotions had a positive effect on performance in interview and role play, the effect on performance in group exercises was negative. We suppose that the effect depends on task type and conclude that tests of emotional abilities should be used judiciously in personnel selection procedures.

Suggested Citation

  • Sarah Herpertz & Sophia Nizielski & Michael Hock & Astrid Schütz, 2016. "The Relevance of Emotional Intelligence in Personnel Selection for High Emotional Labor Jobs," PLOS ONE, Public Library of Science, vol. 11(4), pages 1-11, April.
    • Handle: RePEc:plo:pone00:0154432
    DOI: 10.1371/journal.pone.0154432
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    References listed on IDEAS

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    Cited by:

    1. Nhu Ngoc Nguyen & Phong Tuan Nham & Yoshi Takahashi, 2019. "Relationship between Ability-Based Emotional Intelligence, Cognitive Intelligence, and Job Performance," Sustainability, MDPI, vol. 11(8), pages 1-16, April.

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