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Risk management and coordination in service supply chains: information, logistics and outsourcing

Author

Listed:
  • Tsan-Ming Choi

    (The Hong Kong Polytechnic University, Kowloon, Hong Kong)

  • Stein W Wallace

    (Norwegian School of Economics, Bergen, Norway)

  • Yulan Wang

    (The Hong Kong Polytechnic University, Kowloon, Hong Kong)

Abstract

A service supply chain, which is a system formed by a network of suppliers, service designers, service providers and other service partners, aims to transfer available scarce resources into services and deliver them to satisfy customer needs. It is a known fact that service supply chain management is playing a more and more important role in modern economies. However, the unique features of service supply chains also create new challenges that call for proper management of the respective operations. In particular, how to coordinate a service supply chain with risk considerations is a critical issue. In this paper, we concisely examine coordination and risk management challenges in service supply chain systems. We also introduce the technical papers featured in the special issue.

Suggested Citation

  • Tsan-Ming Choi & Stein W Wallace & Yulan Wang, 2016. "Risk management and coordination in service supply chains: information, logistics and outsourcing," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 67(2), pages 159-164, February.
    • Handle: RePEc:pal:jorsoc:v:67:y:2016:i:2:p:159-164
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    Citations

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    Cited by:

    1. Ma, Hoi-Lam & Wong, Collin Wai-Hung & Leung, Lawrence C. & Chung, Sai-Ho, 2020. "Facility sharing in business-to-business model: A real case study for container terminal operators in Hong Kong port," International Journal of Production Economics, Elsevier, vol. 221(C).
    2. Yaoguang Zhong & Fangfang Guo & Zhiqiang Wang & Huajun Tang, 2019. "Coordination Analysis of Revenue Sharing in E-Commerce Logistics Service Supply Chain With Cooperative Distribution," SAGE Open, , vol. 9(3), pages 21582440198, August.
    3. Peng Jiang & Yi-Chung Hu & Ghi-Feng Yen, 2017. "Applying Grey Relational Analysis to Find Interactions between Manufacturing and Logistics Industries in Taiwan," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 7(3), pages 1-2.
    4. Stamolampros, Panagiotis & Korfiatis, Nikolaos, 2019. "Airline service quality and economic factors: An ARDL approach on US airlines," Journal of Air Transport Management, Elsevier, vol. 77(C), pages 24-31.
    5. Mariusz Kmiecik, 2022. "Logistics Coordination Based on Inventory Management and Transportation Planning by Third-Party Logistics (3PL)," Sustainability, MDPI, vol. 14(13), pages 1-19, July.
    6. Sanjoy Kumar Paul & Sobhan Asian & Mark Goh & S. Ali Torabi, 2019. "Managing sudden transportation disruptions in supply chains under delivery delay and quantity loss," Annals of Operations Research, Springer, vol. 273(1), pages 783-814, February.
    7. Ozgur M. Araz & Fernando A. Wilson & Jim P. Stimpson, 2020. "Complex systems modeling for evaluating potential impact of traffic safety policies: a case on drug-involved fatal crashes," Annals of Operations Research, Springer, vol. 291(1), pages 37-58, August.
    8. Wang, Jianxin & Lim, Ming K. & Zhan, Yuanzhu & Wang, XiaoFeng, 2020. "An intelligent logistics service system for enhancing dispatching operations in an IoT environment," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 135(C).
    9. Wen-Kuo Chen & Venkateswarlu Nalluri & Suresh Ma & Mei-Min Lin & Ching-Torng Lin, 2021. "An Exploration of the Critical Risk Factors in Sustainable Telecom Services: An Analysis of Indian Telecom Industries," Sustainability, MDPI, vol. 13(2), pages 1-22, January.
    10. Niu, Baozhuang & Mu, Zihao, 2020. "Sustainable efforts, procurement outsourcing, and channel co-opetition in emerging markets," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 138(C).
    11. Lou, Yaqi & Feng, Lipan & He, Shuguang & He, Zhen & Zhao, Xiukun, 2020. "Logistics service outsourcing choices in a retailer-led supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 141(C).
    12. Wang, Di & Liu, Weihua & Shen, Xinran & Wei, Wanying, 2019. "Service order allocation under uncertain demand: Risk aversion, peer competition, and relationship strength," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 130(C), pages 293-311.
    13. Gong, Canran & Song, Huaming & Chen, Daqiang & Day, Steven James & Ignatius, Joshua, 2024. "Logistics sourcing of e-commerce firms considering promised delivery time and environmental sustainability," European Journal of Operational Research, Elsevier, vol. 317(1), pages 60-75.
    14. Peng Jiang & Yi-Chung Hu & Ghi-Feng Yen & Hang Jiang & Yu-Jing Chiu, 2018. "Using a Novel Grey DANP Model to Identify Interactions between Manufacturing and Logistics Industries in China," Sustainability, MDPI, vol. 10(10), pages 1-20, September.
    15. Rahimi-Ghahroodi, S. & Al Hanbali, A. & Zijm, W.H.M. & Timmer, J.B., 2019. "Emergency supply contracts for a service provider with limited local resources," Reliability Engineering and System Safety, Elsevier, vol. 189(C), pages 445-460.
    16. Awasthy, Prakash & Hazra, Jishnu, 2020. "Collaboration under outcome-based contracts for information technology services," European Journal of Operational Research, Elsevier, vol. 286(1), pages 350-359.
    17. Xigang Yuan & Wenwen Sheng & Min Wang & Dalin Zhang, 2023. "Logistics Service Selection Strategy of Green Manufacturers in Green Low-Carbon Supply Chain," IJERPH, MDPI, vol. 20(4), pages 1-17, February.
    18. Chang, Shuhua & Li, Anqi & Wang, Xinyu & Zhang, Jiayue, 2023. "Optimal combination of platform channel contract and guarantee financing strategy in e-commerce market," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 172(C).
    19. Mahadevan, B. & Hazra, Jishnu & Jain, Tarun, 2017. "Services outsourcing under asymmetric cost information," European Journal of Operational Research, Elsevier, vol. 257(2), pages 456-467.
    20. Mohammed Alkahtani, 2022. "Mathematical Modelling of Inventory and Process Outsourcing for Optimization of Supply Chain Management," Mathematics, MDPI, vol. 10(7), pages 1-27, April.
    21. Yingxue Zhao & Jiajia Nie & Jing Shao, 2017. "Business strategy analysis for an advertising service supply chain: a study with the publication industry," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 68(12), pages 1512-1520, December.
    22. Zhenjie Wang & Jiewei Zhang & Hafeez Ullah, 2023. "Exploring the Multidimensional Perspective of Retail Investors’ Attention: The Mediating Influence of Corporate Governance and Information Disclosure on Corporate Environmental Performance in China," Sustainability, MDPI, vol. 15(15), pages 1-33, August.
    23. Choi, Tsan-Ming & Wen, Xin & Sun, Xuting & Chung, Sai-Ho, 2019. "The mean-variance approach for global supply chain risk analysis with air logistics in the blockchain technology era," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 127(C), pages 178-191.

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