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Improving police control rooms using simulation

Author

Listed:
  • M M Günal

    (Lancaster University Management School)

  • S Onggo

    (Lancaster University Management School)

  • M Pidd

    (Lancaster University Management School)

Abstract

Police command and control centres are the main point of contact for the public who require help. Like other areas of UK public services, police forces are set targets for their performance. Some of these targets relate to the speed at which they respond to calls for assistance from the public. In this paper we share our experience in improving the performance of command and control centres of a UK Police Force; a project which started as a classical simulation exercise and ended up with a significant reorganization in a UK Police Force.

Suggested Citation

  • M M Günal & S Onggo & M Pidd, 2008. "Improving police control rooms using simulation," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(2), pages 171-181, February.
    • Handle: RePEc:pal:jorsoc:v:59:y:2008:i:2:d:10.1057_palgrave.jors.2602517
    DOI: 10.1057/palgrave.jors.2602517
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    References listed on IDEAS

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    1. E Chassioti & D J Worthington, 2004. "A new model for call centre queue management," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 55(12), pages 1352-1357, December.
    2. Linda V. Green & Peter J. Kolesar, 2004. "ANNIVERSARY ARTICLE: Improving Emergency Responsiveness with Management Science," Management Science, INFORMS, vol. 50(8), pages 1001-1014, August.
    3. George B. Kleindorfer & Liam O'Neill & Ram Ganeshan, 1998. "Validation in Simulation: Various Positions in the Philosophy of Science," Management Science, INFORMS, vol. 44(8), pages 1087-1099, August.
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    Cited by:

    1. M Pidd, 2010. "Why modelling and model use matter," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(1), pages 14-24, January.

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