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Problem structuring without workshops? Experiences with distributed interaction within a PSM process

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  • A Morton

    (London School of Economics and Political Science)

  • F Ackermann

    (University of Strathclyde)

  • V Belton

    (University of Strathclyde)

Abstract

Problem structuring methods (PSMs) have been widely and successfully used in many organizations, but the reliance on face-to-face meetings and workshops makes a typical PSM project difficult and time-consuming to organize, and means that the process may only involve a narrow cross-section of the organization. Yet much interaction in organizations is neither face-to-face nor even synchronous. This research seeks to (1) explore how the issues that arise in moderating such distributed interaction differ from the issues involved in facilitating a workshop and (2) identify the circumstances under which it makes sense to consider using the distributed mode of interaction within a PSM process. Three pairs of action research case studies using a distributed variant on the strategic options development and analysis (SODA) process are described, together with our answers to the above questions.

Suggested Citation

  • A Morton & F Ackermann & V Belton, 2007. "Problem structuring without workshops? Experiences with distributed interaction within a PSM process," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(5), pages 547-556, May.
    • Handle: RePEc:pal:jorsoc:v:58:y:2007:i:5:d:10.1057_palgrave.jors.2602210
    DOI: 10.1057/palgrave.jors.2602210
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    Cited by:

    1. Yearworth, Mike & White, Leroy, 2018. "Spontaneous emergence of Community OR: Self-initiating, self-organising problem structuring mediated by social media," European Journal of Operational Research, Elsevier, vol. 268(3), pages 809-824.
    2. Annielli A R Cunha & Danielle C Morais, 2016. "Analysing the use of cognitive maps in an experiment on a group decision process," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 67(12), pages 1459-1468, December.
    3. Phi, Giang & Dredge, Dianne & Whitford, Michelle, 2014. "Understanding conflicting perspectives in event planning and management using Q method," Tourism Management, Elsevier, vol. 40(C), pages 406-415.
    4. Kotiadis, K. & Tako, A.A., 2018. "Facilitated post-model coding in discrete event simulation (DES): A case study in healthcare," European Journal of Operational Research, Elsevier, vol. 266(3), pages 1120-1133.
    5. D Champion & J M Wilson, 2010. "The impact of contingency factors on validation of problem structuring methods," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(9), pages 1420-1431, September.

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