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The Effect of Cultural Differences on Behavioral Responses to Low Job Satisfaction

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  • David C Thomas

    (Simon Fraser University)

  • Kevin Au

    (Simon Fraser University)

Abstract

This article reports the results of a field study that evaluated behavioral responses to low job satisfaction of participants in Hong Kong and New Zealand. Culture, measured by vertical and horizontal individualism and collectivism, had both main and moderating effects on responses. First, cultural groups responded differently to low job satisfaction with exit, voice, loyalty, or neglect. Second, culture moderated the effect of quality of job alternatives and job satisfaction on exit and loyalty, and moderated the effect of quality of job alternatives on voice.© 2002 JIBS. Journal of International Business Studies (2002) 33, 309–326

Suggested Citation

  • David C Thomas & Kevin Au, 2002. "The Effect of Cultural Differences on Behavioral Responses to Low Job Satisfaction," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 33(2), pages 309-326, June.
    • Handle: RePEc:pal:jintbs:v:33:y:2002:i:2:p:309-326
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    Cited by:

    1. Blut, Markus & Beatty, Sharon E. & Northington, William Magnus, 2022. "Cultural personal values and switching costs perceptions: Beyond Hofstede," Journal of Business Research, Elsevier, vol. 150(C), pages 339-353.
    2. Bahaudin G Mujtaba, 2019. "Leadership Orientation of Afghan and Japanese Respondents: A Study of “Guzaara†or Getting Along in Asia," Information Management and Business Review, AMH International, vol. 11(1), pages 24-39.
    3. Jingqiu Chen & Lei Wang & Ningyu Tang, 2016. "HALF THE SKY: The Moderating Role of Cultural Collectivism in Job Turnover Among Chinese Female Workers," Journal of Business Ethics, Springer, vol. 133(3), pages 487-498, February.
    4. Shaker A. Zahra & James C. Hayton & Carlo Salvato, 2004. "Entrepreneurship in Family vs. Non–Family Firms: A Resource–Based Analysis of the Effect of Organizational Culture," Entrepreneurship Theory and Practice, , vol. 28(4), pages 363-381, July.
    5. Brian Klaas & Anna-Katherine Ward, 2015. "Formal, Justice-Oriented Voice in the Nonunion Firm: Who Speaks Up and When?," Industrial Relations: A Journal of Economy and Society, Wiley Blackwell, vol. 54(2), pages 321-356, April.
    6. Hauff, Sven & Richter, Nicole Franziska & Tressin, Tabea, 2015. "Situational job characteristics and job satisfaction: The moderating role of national culture," International Business Review, Elsevier, vol. 24(4), pages 710-723.
    7. Kelley, Lane & MacNab, Brent & Worthley, Reginald, 2006. "Crossvergence and cultural tendencies: A longitudinal test of the Hong Kong, Taiwan and United States banking sectors," Journal of International Management, Elsevier, vol. 12(1), pages 67-84, March.
    8. Teresa Rothausen & Jorge Gonzalez & Andrea Griffin, 2009. "Are all the parts there everywhere? Facet job satisfaction in the United States and the Philippines," Asia Pacific Journal of Management, Springer, vol. 26(4), pages 681-700, December.
    9. Puck, Jonas F & Mohr, Alexander T & Holtbrügge, Dirk, 2006. "Cultural convergence through web-based management techniques? The case of corporate web site recruiting," Journal of International Management, Elsevier, vol. 12(2), pages 181-195, June.
    10. Song Yang & Bruce W. Stening, 2013. "Mao Meets the Market," Management International Review, Springer, vol. 53(3), pages 419-448, June.
    11. Labidi, Chiraz & Laribi, Dorra & Ureche-Rangau, Loredana, 2021. "National culture and socially responsible fund flows," Emerging Markets Review, Elsevier, vol. 46(C).
    12. Upasna A Agarwal, 2017. "Linking Psychological Contract Breach, Innovative Work Behaviour And Collectivism: A Moderated Mediation Model," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(07), pages 1-31, October.
    13. Viergutz, Tim & Schulze-Ehlers, Birgit, 2018. "The use of hybrid scientometric clustering for systematic literature reviews in business and economics," DARE Discussion Papers 1804, Georg-August University of Göttingen, Department of Agricultural Economics and Rural Development (DARE).
    14. Heungsik Park & John Blenkinsopp & M. Oktem & Ugur Omurgonulsen, 2008. "Cultural Orientation and Attitudes Toward Different Forms of Whistleblowing: A Comparison of South Korea, Turkey, and the U.K," Journal of Business Ethics, Springer, vol. 82(4), pages 929-939, November.
    15. Cyrille Sardais & Martin Blom & Josée Lortie, 2021. "Exit, voice, loyalty, and … disobedience: When a CEO opposes his principal," Corporate Governance: An International Review, Wiley Blackwell, vol. 29(2), pages 188-207, March.
    16. Tjemkes, Brian V. & Furrer, Olivier & Adolfs, Koen & Aydinlik, Arzu Ülgen, 2012. "Response strategies in an international strategic alliance experimental context: Cross-country differences," Journal of International Management, Elsevier, vol. 18(1), pages 66-84.
    17. Abhilash S. Nair & Rani Ladha, 2013. "Investor Characteristics, Investment Goals And Choice- A Test Of The Mediating Effect Of Social Investment Efficacy On Socially Responsible Investing Behaviour In India," Working papers 124, Indian Institute of Management Kozhikode.
    18. David C. Thomas & Elizabeth C. Ravlin & Yuan Liao & Daniel L. Morrell & Kevin Au, 2016. "Collectivist Values, Exchange Ideology and Psychological Contract Preference," Management International Review, Springer, vol. 56(2), pages 255-281, April.
    19. Ma, Li & Zhai, Xin & Zhong, Weiguo & Zhang, Zhi-Xue, 2019. "Deploying human capital for innovation: A study of multi-country manufacturing firms," International Journal of Production Economics, Elsevier, vol. 208(C), pages 241-253.
    20. Yoo, Taeyoung & Jung, Dong Kwan, 2015. "Corporate governance change and performance: The roles of traditional mechanisms in France and South Korea," Scandinavian Journal of Management, Elsevier, vol. 31(1), pages 40-53.
    21. Ronald Hill & Thomas Ainscough & Todd Shank & Daryl Manullang, 2007. "Corporate Social Responsibility and Socially Responsible Investing: A Global Perspective," Journal of Business Ethics, Springer, vol. 70(2), pages 165-174, January.

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