The Role of Service Quality in Ensuring Customer Satisfaction in the Airline Industry
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References listed on IDEAS
- Liou, James J.H. & Yen, Leon & Tzeng, Gwo-Hshiung, 2008. "Building an effective safety management system for airlines," Journal of Air Transport Management, Elsevier, vol. 14(1), pages 20-26.
- Pacheco, Ricardo Rodrigues & Fernandes, Elton & Domingos, Eduardo Marques, 2014. "Airport airside safety index," Journal of Air Transport Management, Elsevier, vol. 34(C), pages 86-92.
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More about this item
Keywords
air transport industry; customer satisfaction; customer loyalty; service quality;All these keywords.
JEL classification:
- M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
- M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
- M16 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - International Business Administration
- M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
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