IDEAS home Printed from https://ideas.repec.org/a/ovi/oviste/vxxiiy2022i1p417-424.html
   My bibliography  Save this article

Improving the Organizational Resilience during COVID-19. An Analysis of the Romanian Banking Sector

Author

Listed:
  • Georgiana-Loredana Schipor (Frecea)

    (The Bucharest University of Economic Studies, Romania)

Abstract

Organizational resilience refers to the firm capability to face unexpected shocks and recover after major changes in the business environment. The present paper focuses on the COVID-19 pandemic as the main external shock for the Romanian banking sector, developing a theoretical approach based on the corporate social responsibility mechanism. Starting from the stakeholder theory and the reputational implications of corporate social responsibility (CSR), the main effects of the COVID-19 pandemic for the banking institutions were analyzed. Thus, the stakeholder engagement was used as a prior feature of the resilient banks, suggesting that digital banking services have positively amplified the customer experience in terms of security, efficiency and transparency through CSR. The comparative case study of the Romanian sector leading banks explores the managerial implications of the health crisis for organizational resilience, investigating the CSR practices as response to the pandemic context.

Suggested Citation

  • Georgiana-Loredana Schipor (Frecea), 2022. "Improving the Organizational Resilience during COVID-19. An Analysis of the Romanian Banking Sector," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 417-424, September.
    • Handle: RePEc:ovi:oviste:v:xxii:y:2022:i:1:p:417-424
    as

    Download full text from publisher

    File URL: https://stec.univ-ovidius.ro/html/anale/RO/2022-2/Section%203/32.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Cheng Gao & Tiona Zuzul & Geoffrey Jones & Tarun Khanna, 2017. "Overcoming Institutional Voids: A Reputation-Based View of Long-Run Survival," Strategic Management Journal, Wiley Blackwell, vol. 38(11), pages 2147-2167, November.
    2. Park, Byung Il & Ghauri, Pervez N., 2015. "Determinants influencing CSR practices in small and medium sized MNE subsidiaries: A stakeholder perspective," Journal of World Business, Elsevier, vol. 50(1), pages 192-204.
    3. Christiane Bode & Jasjit Singh & Michelle Rogan, 2015. "Corporate Social Initiatives and Employee Retention," Organization Science, INFORMS, vol. 26(6), pages 1702-1720, December.
    4. François Maon & Adam Lindgreen & Valérie Swaen, 2009. "Designing and Implementing Corporate Social Responsibility: An Integrative Framework Grounded in Theory and Practice," Journal of Business Ethics, Springer, vol. 87(1), pages 71-89, April.
    5. Wendong Lv & Yuan Wei & Xiaoyun Li & Lin Lin, 2019. "What Dimension of CSR Matters to Organizational Resilience? Evidence from China," Sustainability, MDPI, vol. 11(6), pages 1-23, March.
    6. Paul C. Godfrey & Craig B. Merrill & Jared M. Hansen, 2009. "The relationship between corporate social responsibility and shareholder value: an empirical test of the risk management hypothesis," Strategic Management Journal, Wiley Blackwell, vol. 30(4), pages 425-445, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wendong Lv & Yuan Wei & Xiaoyun Li & Lin Lin, 2019. "What Dimension of CSR Matters to Organizational Resilience? Evidence from China," Sustainability, MDPI, vol. 11(6), pages 1-23, March.
    2. Vigneau, Laurence, 2020. "A micro-level perspective on the implementation of corporate social responsibility practices in multinational corporations," Journal of International Management, Elsevier, vol. 26(4).
    3. John Cantrell & Elias Kyriazis & Gary Noble, 2015. "Developing CSR Giving as a Dynamic Capability for Salient Stakeholder Management," Journal of Business Ethics, Springer, vol. 130(2), pages 403-421, August.
    4. Gang Tian & Gabriel Dodzi Pekyi & Haojia Chen & Huaping Sun & Xiaoling Wang, 2021. "Sustainability-Conscious Stakeholders and CSR: Evidence from IJVs of Ghana," Sustainability, MDPI, vol. 13(2), pages 1-23, January.
    5. François Maon & Valérie Swaen & Adam Lindgreen, 2017. "One Vision, Different Paths: An Investigation of Corporate Social Responsibility Initiatives in Europe," Journal of Business Ethics, Springer, vol. 143(2), pages 405-422, June.
    6. Tiago Melo, 2012. "Determinants of corporate social performance: the influence of organizational culture, management tenure and financial performance," Social Responsibility Journal, Emerald Group Publishing Limited, vol. 8(1), pages 33-47, March.
    7. Xin Huang & Huitong Yang & Peijin Yang, 2024. "The Impact of Cross-Border Mergers and Acquisitions on Corporate Organisational Resilience: Insights from Dynamic Capability Theory," Sustainability, MDPI, vol. 16(6), pages 1-23, March.
    8. Wójcik Piotr, 2018. "The business case for corporate social responsibility: A literature overview and integrative framework," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 26(1), pages 121-148, March.
    9. Vanessa C. Burbano, 2016. "Social Responsibility Messages and Worker Wage Requirements: Field Experimental Evidence from Online Labor Marketplaces," Organization Science, INFORMS, vol. 27(4), pages 1010-1028, August.
    10. Shufeng Xiao & Taewoo Roh & Pervez N. Ghauri & Moon Hwan Cho & Byung Il Park, 2024. "MNCs’ Social Innovation in Emerging Markets: A Stakeholder Perspective," Management International Review, Springer, vol. 64(4), pages 633-670, August.
    11. Manuela Gomez‐Valencia & Maria Alejandra Gonzalez‐Perez & Ana Maria Gomez‐Trujillo, 2021. "The “Six Ws” of sustainable development risks," Business Strategy and the Environment, Wiley Blackwell, vol. 30(7), pages 3131-3144, November.
    12. Tahniyath Fatima & Said Elbanna, 2023. "Corporate Social Responsibility (CSR) Implementation: A Review and a Research Agenda Towards an Integrative Framework," Journal of Business Ethics, Springer, vol. 183(1), pages 105-121, February.
    13. Basheer M. Al-Ghazali & M. Sadiq Sohail, 2021. "The Impact of Employees’ Perceptions of CSR on Career Satisfaction: Evidence from Saudi Arabia," Sustainability, MDPI, vol. 13(9), pages 1-26, May.
    14. Park, Byung Il & Cave, Adam H., 2018. "Corporate social responsibility in international joint ventures: Empirical examinations in South Korea," International Business Review, Elsevier, vol. 27(6), pages 1213-1228.
    15. Yi Zhang & Qianqian Shang & Chun Liu, 2018. "FDI Spillovers on Corporate Social Responsibility: The Channel of Labor Mobility," Sustainability, MDPI, vol. 10(11), pages 1-22, November.
    16. Jiang, Guoliang Frank & Jung, Jae C. & Makino, Shige, 2020. "Parent Firm Corporate Social Responsibility and Overseas Subsidiary Performance: A Signaling Perspective," Journal of World Business, Elsevier, vol. 55(6).
    17. Fridolin Simon Brand & Richard Blaese & Giulia Weber & Herbert Winistoerfer, 2022. "Changes in Corporate Responsibility Management during COVID-19 Crisis and Their Effects on Business Resilience: An Empirical Study of Swiss and German Companies," Sustainability, MDPI, vol. 14(7), pages 1-18, March.
    18. Riccardo Rodella & Maria Rosa De Giacomo, 2023. "How do financial markets reward companies tackling climate change concerns? A natural experiment based on the Brexit referendum," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(2), pages 979-990, March.
    19. Federica Nieri & Luciano Ciravegna, 2019. "Investigating firms' involvement in corporate social irresponsibility: Are family owned MNEs better corporate citizens?," Discussion Papers 2019/254, Dipartimento di Economia e Management (DEM), University of Pisa, Pisa, Italy.
    20. Harjoto, Maretno A. & Hoepner, Andreas G.F. & Li, Qian, 2021. "Corporate social irresponsibility and portfolio performance: A cross-national study," Journal of International Financial Markets, Institutions and Money, Elsevier, vol. 70(C).

    More about this item

    Keywords

    organizational resilience; corporate social responsibility; stakeholders; digital banking;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ovi:oviste:v:xxii:y:2022:i:1:p:417-424. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Gheorghiu Gabriela (email available below). General contact details of provider: https://edirc.repec.org/data/feoviro.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.