Citizensourcing policy advisory systems in a turbulent era

Extending previous works on major changes in policy advisory systems (PASs), such as externalization (locus) and politicization (government control), this study examines whether and how democratization (citizensourcing) of PASs works based on the case of the Kwanghwamun Citizensourcing Policy Platform, which operated for 4 years under the Moon Jae-in administration in South Korea. Analyzing more than 11,000 policy suggestions proposed by ordinary citizens on the digital policy platform, this study investigates how citizensourced policy ideas are discussed, incubated, and finally adopted through interactions among ordinary citizens, policy experts, and government agencies. Based on the belief that the operation of PASs becomes increasingly complicated and often dysfunctional as societies face more “wicked”, cross-cutting, and volatile policy problems than ever, this study argues that citizensourcing policymaking is critical to ensuring policy legitimacy and receptivity. This study suggests that both the quality and features of citizensourced policy ideas are important for advancing policymaking processes. This study also finds that political cycle and active citizen policy entrepreneurs are also critical factors, while it shows noteworthy limits on the quality and features of citizensourced policy ideas, which, in fact, lead to a frustratingly low policy adoption rate. This study suggests that governments need to actively capitalize on the power of ordinary citizens as citizen experts, while the shortcomings and risks of citizensourcing PASs also need to be carefully addressed.