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The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations

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  • Nikolic, Milan
  • Vukonjanski, Jelena
  • Nedeljkovic, Milena
  • Hadzic, Olga
  • Terek, Edit

Abstract

The focus of this paper is the relationship between internal communication satisfaction and emotional intelligence. Moreover, we also investigated the impact of the GLOBE organizational culture dimensions as moderators of the relationship between the emotional intelligence of middle managers and their communication satisfaction in Serbian organizations. We show that some communication satisfaction dimensions strongly correlate with some emotional intelligence abilities of middle managers and that these correlations are under the moderating influence of the GLOBE dimensions. With these managers will be able to identify the components of emotional intelligence and GLOBE organizational culture dimensions that are vital for them and their organizations.

Suggested Citation

  • Nikolic, Milan & Vukonjanski, Jelena & Nedeljkovic, Milena & Hadzic, Olga & Terek, Edit, 2014. "The relationships between communication satisfaction, emotional intelligence and the GLOBE organizational culture dimensions of middle managers in Serbian organizations," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 19(4), pages 387-412.
    • Handle: RePEc:nms:joeems:jeems-2014-04-nikolic
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    File URL: https://www.nomos-elibrary.de/10.5771/0949-6181-2014-4-387
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    References listed on IDEAS

    as
    1. Vukonjanski, Jelena & Nikolic, Milan & Hadzic, Olga & Terek, Edit & Nedeljkovic, Milena, 2012. "Relationship between GLOBE organizational culture dimensions, job satisfaction and leader-member exchange in Serbian organizations," Journal of East European Management Studies, Rainer Hampp Verlag, vol. 17(3), pages 333-368.
    2. House, Robert & Javidan, Mansour & Hanges, Paul & Dorfman, Peter, 2002. "Understanding cultures and implicit leadership theories across the globe: an introduction to project GLOBE," Journal of World Business, Elsevier, vol. 37(1), pages 3-10, April.
    3. Saul Estrin, 1991. "Yugoslavia: The Case of Self-Managing Market Socialism," Journal of Economic Perspectives, American Economic Association, vol. 5(4), pages 187-194, Fall.
    4. Vukonjanski, Jelena & Nikolic, Milan & Hadzic, Olga & Terek, Edit & Nedeljkovic, Milena, 2012. "Relationship between GLOBE organizational culture dimensions, job satisfaction and leader-member exchange in Serbian organizations," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 17(3), pages 333-368.
    5. Rashmi Nakra, 2006. "Relationship between Communication Satisfaction and Organizational Identification: An Empirical Study," Vision, , vol. 10(2), pages 41-51, April.
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    Cited by:

    1. Ristic, Marija Runic & Ljepava, Nikolina & Qureshi, Tahir Masood & Milla, Asli Cazorla, 2020. "A Cross-Cultural Comparison of Conflict Management Styles in Multinational Organisations: Empirical Evidence from Serbia," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 25(3), pages 418-447.

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    More about this item

    Keywords

    emotional intelligence; communication satisfaction; GLOBE dimensions; power distance; collectivism; Serbia;
    All these keywords.

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness

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