IDEAS home Printed from https://ideas.repec.org/a/mup/actaun/actaun_2012060070399.html
   My bibliography  Save this article

The impact of visitor segments on the perception of the quality of the product of accommodation establishments

Author

Listed:
  • Roman Švec

    (Katedra obchodu a cestovního ruchu, Ekonomická fakulta, Jihočeská univerzita v Českých Budějovicích, Studentská 13, 370 05 České Budějovice, Česká republika)

  • Kamil Pícha

    (Katedra obchodu a cestovního ruchu, Ekonomická fakulta, Jihočeská univerzita v Českých Budějovicích, Studentská 13, 370 05 České Budějovice, Česká republika)

  • Vivian L. White Baravalle Gilliam

    (Vysoká škola technická a ekonomická v Českých Budějovicích, Okružní 517/10, 370 01 České Budějovice, Česká republika)

  • Josef Navrátil

    (Katedra obchodu a cestovního ruchu, Ekonomická fakulta, Jihočeská univerzita v Českých Budějovicích, Studentská 13, 370 05 České Budějovice, Česká republika)

  • Hana Doležalová

    (Katedra obchodu a cestovního ruchu, Ekonomická fakulta, Jihočeská univerzita v Českých Budějovicích, Studentská 13, 370 05 České Budějovice, Česká republika)

Abstract

The aim of the paper is to evaluate differences in the quality perception among particular segments of demand. Data for analysis were collected by means of the questionnaire survey among clients of accommodation establishments. The research in accommodation establishments succeeded to identify four factors of the perception of quality of services provided in those establishments, when only accommodation and catering services were taken into consideration. Age appeared to be an important criterion for the evaluation the of the quality of offered services as the differences in the quality perception among particular age groups were proved for three of four identified factors of the quality perception. The factors are as follows: "environment of the accommodation establishment", "hygiene in accommodation establishment", "service in the catering part of the establishment" and "quality of the meals". The duration of stay as well as the gender of the respondents influences the quality of perception only in the perception of the "quality of meal" factor. Compared to the duration of stay, the repetition of the stay is a considerably important factor in causing the variability of the answers on the rate of the quality perception. The purpose of travel was also proven to be a criterion affecting the rate of the quality perception of the first three factors, whereas the impact of the criterion "client's travel companionship" was proven in case of the first and third factor.

Suggested Citation

  • Roman Švec & Kamil Pícha & Vivian L. White Baravalle Gilliam & Josef Navrátil & Hana Doležalová, 2012. "The impact of visitor segments on the perception of the quality of the product of accommodation establishments," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 60(7), pages 399-408.
    • Handle: RePEc:mup:actaun:actaun_2012060070399
    DOI: 10.11118/actaun201260070399
    as

    Download full text from publisher

    File URL: http://acta.mendelu.cz/doi/10.11118/actaun201260070399.html
    Download Restriction: free of charge
    File URL: http://acta.mendelu.cz/doi/10.11118/actaun201260070399.pdf
    Download Restriction: free of charge
    File URL: https://libkey.io/10.11118/actaun201260070399?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Michael E. Tipping & Christopher M. Bishop, 1999. "Probabilistic Principal Component Analysis," Journal of the Royal Statistical Society Series B, Royal Statistical Society, vol. 61(3), pages 611-622.
    2. Ching-Chow Yang & Yung-Tsan Jou & Lai-Yu Cheng, 2011. "Using integrated quality assessment for hotel service quality," Quality & Quantity: International Journal of Methodology, Springer, vol. 45(2), pages 349-364, February.
    3. Josef Navrátil & Kamil Pícha & Jana Navrátilová & Roman Švec & Hana Doležalová, 2012. "Image as the elements of attractiveness of the destinations of the nature-oriented tourism," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 60(4), pages 281-288.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Roman Švec & Josef Navrátil & Kamil Pícha, 2014. "The Impact of the Location on the Price Offered by Accommodation Establishments in Urban Areas," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 62(6), pages 1475-1485.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wang, Zihan & Daeipour, Mohamad & Xu, Hongyi, 2023. "Quantification and propagation of Aleatoric uncertainties in topological structures," Reliability Engineering and System Safety, Elsevier, vol. 233(C).
    2. Matteo Barigozzi & Matteo Luciani, 2019. "Quasi Maximum Likelihood Estimation and Inference of Large Approximate Dynamic Factor Models via the EM algorithm," Papers 1910.03821, arXiv.org, revised Sep 2024.
    3. Xin Xu & Yang Lu & Yupeng Zhou & Zhiguo Fu & Yanjie Fu & Minghao Yin, 2021. "An Information-Explainable Random Walk Based Unsupervised Network Representation Learning Framework on Node Classification Tasks," Mathematics, MDPI, vol. 9(15), pages 1-14, July.
    4. Dorota Toczydlowska & Gareth W. Peters & Man Chung Fung & Pavel V. Shevchenko, 2017. "Stochastic Period and Cohort Effect State-Space Mortality Models Incorporating Demographic Factors via Probabilistic Robust Principal Components," Risks, MDPI, vol. 5(3), pages 1-77, July.
    5. Matteo Barigozzi & Marc Hallin, 2023. "Dynamic Factor Models: a Genealogy," Papers 2310.17278, arXiv.org, revised Jan 2024.
    6. Chen, Tao & Martin, Elaine & Montague, Gary, 2009. "Robust probabilistic PCA with missing data and contribution analysis for outlier detection," Computational Statistics & Data Analysis, Elsevier, vol. 53(10), pages 3706-3716, August.
    7. Miroslav Foret & Ondřej Konečný & Petr Klusáček, 2014. "Viticulture - Challenge for Tourism Development (Znojmo Case Study Area)," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 62(2), pages 339-346.
    8. Chen, Andrew Y. & McCoy, Jack, 2024. "Missing values handling for machine learning portfolios," Journal of Financial Economics, Elsevier, vol. 155(C).
    9. Wang, Shao-Hsuan & Huang, Su-Yun, 2022. "Perturbation theory for cross data matrix-based PCA," Journal of Multivariate Analysis, Elsevier, vol. 190(C).
    10. Cook, R. Dennis, 2022. "A slice of multivariate dimension reduction," Journal of Multivariate Analysis, Elsevier, vol. 188(C).
    11. Wentao Qu & Xianchao Xiu & Huangyue Chen & Lingchen Kong, 2023. "A Survey on High-Dimensional Subspace Clustering," Mathematics, MDPI, vol. 11(2), pages 1-39, January.
    12. Ligon, Ethan, 2017. "Estimating household welfare from disaggregate expenditures," Department of Agricultural & Resource Economics, UC Berkeley, Working Paper Series qt5gc4h1fm, Department of Agricultural & Resource Economics, UC Berkeley.
    13. Jiaju Miao & Pawel Polak, 2023. "Online Ensemble of Models for Optimal Predictive Performance with Applications to Sector Rotation Strategy," Papers 2304.09947, arXiv.org.
    14. Marconi, Gabriele, 2014. "European higher education policies and the problem of estimating a complex model with a small cross-section," MPRA Paper 87600, University Library of Munich, Germany.
    15. Jingying Yang, 2024. "Element Aggregation for Estimation of High-Dimensional Covariance Matrices," Mathematics, MDPI, vol. 12(7), pages 1-16, March.
    16. Jingtao Wang & Gregory J. Fonseca & Jun Ding, 2024. "scSemiProfiler: Advancing large-scale single-cell studies through semi-profiling with deep generative models and active learning," Nature Communications, Nature, vol. 15(1), pages 1-27, December.
    17. Dorota Toczydlowska & Gareth W. Peters, 2018. "Financial Big Data Solutions for State Space Panel Regression in Interest Rate Dynamics," Econometrics, MDPI, vol. 6(3), pages 1-45, July.
    18. Jung, WoongHee & Taflanidis, Alexandros A., 2023. "Efficient global sensitivity analysis for high-dimensional outputs combining data-driven probability models and dimensionality reduction," Reliability Engineering and System Safety, Elsevier, vol. 231(C).
    19. Matteo Barigozzi, 2023. "Asymptotic equivalence of Principal Components and Quasi Maximum Likelihood estimators in Large Approximate Factor Models," Papers 2307.09864, arXiv.org, revised Jun 2024.
    20. Joni Virta & Niko Lietzén & Henri Nyberg, 2024. "Robust signal dimension estimation via SURE," Statistical Papers, Springer, vol. 65(5), pages 3007-3038, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:mup:actaun:actaun_2012060070399. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ivo Andrle (email available below). General contact details of provider: https://mendelu.cz/en/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.