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Scale Development and Operationalization of Social Responsibility Constructs: An ISO 26000 Context

Author

Listed:
  • Pui-Sze Chow
  • Ailie K.Y. Tang
  • Amy C.Y. Yip

Abstract

ISO 26000 is one of those prevailing guidelines on social responsibility adopted by practitioners. Despite its growing embracement, the dimensions of ISO 26000 have not been empirically operationalized. The lack of validated scales limits its compatibility in real-life practices as well as academic research on the standard. Adopting quantitative and qualitative methodology, the multidimensional scale of ISO 26000 is first operationalized through a questionnaire survey with 286 organizations in Hong Kong. The measurement items are then triangulated with industrial evidence garnered from in-depth interviews with seven organizations comprising two listed companies, two private companies, and three non-governmental organizations with operations in Hong Kong, Macau, Mainland China, Asia and the Middle East. Our measurement scale contributes to future studies of ISO 26000 in the corporate social responsibility literature. The validated scale will also be a handy guide for aligning social responsibility with the practical context and strategic implantation.

Suggested Citation

  • Pui-Sze Chow & Ailie K.Y. Tang & Amy C.Y. Yip, 2016. "Scale Development and Operationalization of Social Responsibility Constructs: An ISO 26000 Context," Business and Economic Research, Macrothink Institute, vol. 6(2), pages 156-175, December.
    • Handle: RePEc:mth:ber888:v:6:y:2016:i:2:p:156-175
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    References listed on IDEAS

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    Cited by:

    1. Lorena Para‐González & Carlos Mascaraque‐Ramírez, 2019. "The importance of official certifications in globalized companies' performance: An empirical approach to the shipbuilding industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 26(2), pages 408-415, March.
    2. Lorena Para‐González & Carlos Mascaraque‐Ramírez, 2020. "The six dimensions of CSR as a driver of key results in the shipbuilding industry," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 576-584, March.
    3. Zhu, Qinghua & Lai, Kee-hung, 2019. "Enhancing supply chain operations with extended corporate social responsibility practices by multinational enterprises: Social capital perspective from Chinese suppliers," International Journal of Production Economics, Elsevier, vol. 213(C), pages 1-12.

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    More about this item

    Keywords

    Corporate social responsibility (CSR); ISO 26000; Scale development and validation; CSR measurement; Mixed quantitative and qualitative methodology;
    All these keywords.

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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