Service Quality Evaluation of Restaurants Using The Ahp And Topsis Method
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References listed on IDEAS
- Saaty, Thomas L., 1990. "How to make a decision: The analytic hierarchy process," European Journal of Operational Research, Elsevier, vol. 48(1), pages 9-26, September.
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Cited by:
- Kuo yi-pin & Chun-Chu Liu, 2020. "Using Stochastic Multi Criteria Decision Making Technology to Evaluate Service Quality of Restaurant," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 10(2), pages 1-4.
- Dragisa Stanujkic & Darjan Karabasevic & Edmundas Kazimieras Zavadskas & Florentin Smarandache & Fausto Cavallaro, 2019. "An approach to determining customer satisfaction in traditional Serbian restaurants," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 6(3), pages 1127-1138, March.
- Thi Yen Pham & Gi-Tae Yeo, 2019. "Evaluation of Transshipment Container Terminals’ Service Quality in Vietnam: From the Shipping Companies’ Perspective," Sustainability, MDPI, vol. 11(5), pages 1-14, March.
- Kyung-Ja Kim & Kanghwa Choi, 2019. "Bridging the Perception Gap between Management and Customers on DINESERV Attributes: The Korean All-You-Can-Eat Buffet," Sustainability, MDPI, vol. 11(19), pages 1-21, September.
- Shuyu Dai & Dongxiao Niu, 2017. "Comprehensive Evaluation of the Sustainable Development of Power Grid Enterprises Based on the Model of Fuzzy Group Ideal Point Method and Combination Weighting Method with Improved Group Order Relati," Sustainability, MDPI, vol. 9(10), pages 1-22, October.
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More about this item
Keywords
Service Marketing; Service Quality; AHP and TOPSIS Method; Restaurant Performance; Customer Satisfaction.;All these keywords.
JEL classification:
- L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
- L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
- M41 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Accounting - - - Accounting
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