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Using Stochastic Multi Criteria Decision Making Technology to Evaluate Service Quality of Restaurant

Author

Listed:
  • Kuo yi-pin
  • Chun-Chu Liu

Abstract

Catering industry is one of service industry which can earn more stable operating profit and can generate a huge amount of job opportunity. However, catering industry is a high competitive industry and restaurants in catering industry usually face a lot of competitors. Service quality of restaurant is the competitive ability index in restaurant. So, it is an important issue to evaluate service quality of restaurant. The goal of this study is to develop a framework to evaluate service quality of restaurant for providing useful tool to restaurant. Based on proposed method, each restaurant can understand its service quality according to a huge amount of consumers’ opinion and understand its competitive position. In order to let reader, realize our method, a numerical example will be implemented to explain proposed method. Finally, some conclusion and future research will be discussed as ending.  JEL classification numbers: M10, C44, O14 Keywords: Restaurant Management, Linguistic Variable, Stochastic Multi Criteria Decision Making.

Suggested Citation

  • Kuo yi-pin & Chun-Chu Liu, 2020. "Using Stochastic Multi Criteria Decision Making Technology to Evaluate Service Quality of Restaurant," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 10(2), pages 1-4.
    • Handle: RePEc:spt:admaec:v:10:y:2020:i:2:f:10_2_4
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    References listed on IDEAS

    as
    1. Salih YILDIZ & Emel YILDIZ, 2015. "Service Quality Evaluation of Restaurants Using The Ahp And Topsis Method," Journal of Social and Administrative Sciences, KSP Journals, vol. 2(2), pages 53-61, June.
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    More about this item

    Keywords

    restaurant management; linguistic variable; stochastic multi criteria decision making.;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • C44 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Operations Research; Statistical Decision Theory

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