IDEAS home Printed from https://ideas.repec.org/a/kap/transp/v46y2019i6d10.1007_s11116-018-9918-z.html
   My bibliography  Save this article

The role of access and egress in passenger overall satisfaction with high speed rail

Author

Listed:
  • Feng Zhen

    (Nanjing University
    Jiangsu Engineering Laboratory of Smart City Design Simulation & Visualization)

  • Xinyu Cao

    (University of Minnesota)

  • Jia Tang

    (Nanjing University
    Jiangsu Engineering Laboratory of Smart City Design Simulation & Visualization)

Abstract

Passenger satisfaction is critical to ridership growth of high speed rail (HSR). Each HSR trip includes at least four segments: access to HSR stations, waiting, line-haul, and egress from HSR stations. Satisfaction with any segment influences the HSR passenger experience. Previous studies often focus on passenger satisfaction with the line-haul segment, but overlook the effects of all four segments on overall HSR satisfaction, especially access and egress. Using a path analysis on the data collected from the Shanghai-Nanjing HSR corridor in 2016, this study explores the influence of access and egress segments on overall HSR satisfaction and the correlates of satisfaction with HSR access and egress segments. We find that HSR line-haul satisfaction dominates overall HSR satisfaction; HSR access and egress satisfaction together have an equivalent effect. Travel time and route familiarity are important to both access and egress satisfaction. Mode choice affects satisfaction with HSR egress, with egress by car carrying the largest utility of egress satisfaction, followed by rail transit, taxi, and then bus. Thus, to improve HSR experience, traveler information service and the integration of HSR with urban transportation system are critical.

Suggested Citation

  • Feng Zhen & Xinyu Cao & Jia Tang, 2019. "The role of access and egress in passenger overall satisfaction with high speed rail," Transportation, Springer, vol. 46(6), pages 2137-2150, December.
    • Handle: RePEc:kap:transp:v:46:y:2019:i:6:d:10.1007_s11116-018-9918-z
    DOI: 10.1007/s11116-018-9918-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11116-018-9918-z
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11116-018-9918-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Cecilia Bergstad & Amelie Gamble & Tommy Gärling & Olle Hagman & Merritt Polk & Dick Ettema & Margareta Friman & Lars Olsson, 2011. "Subjective well-being related to satisfaction with daily travel," Transportation, Springer, vol. 38(1), pages 1-15, January.
    2. Haruna Suzuki & Satoshi Fujii & Tommy Gärling & Dick Ettema & Lars Olsson & Margareta Friman, 2014. "Rules for aggregated satisfaction with work commutes," Transportation, Springer, vol. 41(3), pages 495-506, May.
    3. Givoni, Moshe & Rietveld, Piet, 2007. "The access journey to the railway station and its role in passengers' satisfaction with rail travel," Transport Policy, Elsevier, vol. 14(5), pages 357-365, September.
    4. Cascetta, Ennio & Papola, Andrea & Pagliara, Francesca & Marzano, Vittorio, 2011. "Analysis of mobility impacts of the high speed Rome–Naples rail link using withinday dynamic mode service choice models," Journal of Transport Geography, Elsevier, vol. 19(4), pages 635-643.
    5. Susilo, Yusak O. & Cats, Oded, 2014. "Exploring key determinants of travel satisfaction for multi-modal trips by different traveler groups," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 366-380.
    6. Roger Vickerman, 1997. "High-speed rail in Europe: experience and issues for future development," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 31(1), pages 21-38.
    7. Brons, Martijn & Givoni, Moshe & Rietveld, Piet, 2009. "Access to railway stations and its potential in increasing rail use," Transportation Research Part A: Policy and Practice, Elsevier, vol. 43(2), pages 136-149, February.
    8. van Lierop, Dea & El-Geneidy, Ahmed, 2016. "Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit," Research in Transportation Economics, Elsevier, vol. 59(C), pages 50-59.
    9. Ettema, Dick & Friman, Margareta & Gärling, Tommy & Olsson, Lars E. & Fujii, Satoshi, 2012. "How in-vehicle activities affect work commuters’ satisfaction with public transport," Journal of Transport Geography, Elsevier, vol. 24(C), pages 215-222.
    10. Cheng, Yung-Hsiang, 2010. "High-speed rail in Taiwan: New experience and issues for future development," Transport Policy, Elsevier, vol. 17(2), pages 51-63, March.
    11. Verbich, David & El-Geneidy, Ahmed, 2016. "The pursuit of satisfaction: Variation in satisfaction with bus transit service among riders with encumbrances and riders with disabilities using a large-scale survey from London, UK," Transport Policy, Elsevier, vol. 47(C), pages 64-71.
    12. Jia Tang & Feng Zhen & Jason Cao & Patricia L. Mokhtarian, 2018. "How do passengers use travel time? A case study of Shanghai–Nanjing high speed rail," Transportation, Springer, vol. 45(2), pages 451-477, March.
    13. Chou, Jui-Sheng & Yeh, Chun-Pin, 2013. "Influential constructs, mediating effects, and moderating effects on operations performance of high speed rail from passenger perspective," Transport Policy, Elsevier, vol. 30(C), pages 207-219.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. John Zacharias & Xinyi Liu, 2022. "The Role of the Access Environment in Metro Commute Travel Satisfaction," Sustainability, MDPI, vol. 14(22), pages 1-18, November.
    2. Caiyun Cui & Meng Liu & Yong Liu & Bo Xia & Martin Skitmore & Guobo Han, 2021. "The Influence of Passengers’ Perceived Social Responsibility Efforts on Their Satisfaction in Public-Private-Partnership Urban Rail Transit Projects," Sustainability, MDPI, vol. 13(23), pages 1-16, November.
    3. Chen, Fanglin & Chen, Zhongfei, 2023. "High-speed rail and happiness," Transportation Research Part A: Policy and Practice, Elsevier, vol. 170(C).
    4. Carlos Romero & Clara Zamorano & Emilio Ortega & Belén Martín, 2021. "Access to Secondary HSR Stations in the Urban Periphery: A Generalised Cost-Based Assessment," Sustainability, MDPI, vol. 13(21), pages 1-19, November.
    5. Park, Keunhyun & Farb, Anna & Chen, Shuolei, 2021. "First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders," Transport Policy, Elsevier, vol. 112(C), pages 32-42.
    6. Xie, Jiemin & Zhan, Shuguang & Wong, S.C. & Wen, Keyu & Qiang, Lixia & Lo, S.M., 2022. "High-speed rail services for elderly passengers: Ticket-booking patterns and policy implications," Transport Policy, Elsevier, vol. 125(C), pages 96-106.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Roberto F. Abenoza & Oded Cats & Yusak O. Susilo, 2019. "How does travel satisfaction sum up? An exploratory analysis in decomposing the door-to-door experience for multimodal trips," Transportation, Springer, vol. 46(5), pages 1615-1642, October.
    2. Guan, Xiaodong & Wang, Donggen, 2024. "Examining the roles of transport captivity and travel dissonance in travel satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 182(C).
    3. Mao, Zidan & Ettema, Dick & Dijst, Martin, 2016. "Commuting trip satisfaction in Beijing: Exploring the influence of multimodal behavior and modal flexibility," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 592-603.
    4. Brezina, Tadej & Knoflacher, Hermann, 2014. "Railway trip speeds and areal coverage. The emperor’s new clothes of effectivity?," Journal of Transport Geography, Elsevier, vol. 39(C), pages 121-130.
    5. Marti-Henneberg, Jordi, 2015. "Attracting travellers to the high-speed train: a methodology for comparing potential demand between stations," Journal of Transport Geography, Elsevier, vol. 42(C), pages 145-156.
    6. Albalate, Daniel & Fageda, Xavier, 2016. "High speed rail and tourism: Empirical evidence from Spain," Transportation Research Part A: Policy and Practice, Elsevier, vol. 85(C), pages 174-185.
    7. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
    8. Daniel Albalate del sol, 2015. "Evaluating HSR availability on Tourism: Evidence from Spanish Provinces and Cities," ERSA conference papers ersa15p288, European Regional Science Association.
    9. Jesper Bláfoss Ingvardson & Sigal Kaplan & João de Abreu e Silva & Floridea Ciommo & Yoram Shiftan & Otto Anker Nielsen, 2020. "Existence, relatedness and growth needs as mediators between mode choice and travel satisfaction: evidence from Denmark," Transportation, Springer, vol. 47(1), pages 337-358, February.
    10. Abenoza, Roberto F. & Liu, Chengxi & Cats, Oded & Susilo, Yusak O., 2019. "What is the role of weather, built-environment and accessibility geographical characteristics in influencing travelers’ experience?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 122(C), pages 34-50.
    11. Borsati, Mattia & Albalate, Daniel, 2020. "On the modal shift from motorway to high-speed rail: evidence from Italy," Transportation Research Part A: Policy and Practice, Elsevier, vol. 137(C), pages 145-164.
    12. Joewono, Tri B. & Tarigan, Ari K.M. & Susilo, Yusak O., 2016. "Road-based public transportation in urban areas of Indonesia: What policies do users expect to improve the service quality?," Transport Policy, Elsevier, vol. 49(C), pages 114-124.
    13. Weng, JianCheng & Yu, JiangBo & Di, XiaoJian & Lin, PengFei & Wang, Jing-Jing & Mao, Li-Zeng, 2023. "How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
    14. Dobruszkes, Frédéric & Dehon, Catherine & Givoni, Moshe, 2014. "Does European high-speed rail affect the current level of air services? An EU-wide analysis," Transportation Research Part A: Policy and Practice, Elsevier, vol. 69(C), pages 461-475.
    15. De Vos, Jonas & Witlox, Frank, 2017. "Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 364-373.
    16. Van Acker, Veronique & Ho, Loan & Mulley, Corinne, 2021. "“Satisfaction lies in the effort”. Is Gandhi’s quote also true for satisfaction with commuting?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 151(C), pages 214-227.
    17. Yanan Gao & Soora Rasouli & Harry Timmermans & Yuanqing Wang, 2020. "Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences," Transportation, Springer, vol. 47(3), pages 1199-1221, June.
    18. Audronė Minelgaitė & Renata Dagiliūtė & Genovaitė Liobikienė, 2020. "The Usage of Public Transport and Impact of Satisfaction in the European Union," Sustainability, MDPI, vol. 12(21), pages 1-13, November.
    19. Muhamad Rizki & Tri Basuki Joewono & Dimas B. E. Dharmowijoyo & Prawira Fajarindra Belgiawan, 2021. "Does multitasking improve the travel experience of public transport users? Investigating the activities during commuter travels in the Bandung Metropolitan Area, Indonesia," Public Transport, Springer, vol. 13(2), pages 429-454, June.
    20. Gang Cheng & Jiayao Wang, 2023. "How Underlying Attitudes Affect the Well-Being of Travelling Pilgrims—A Case Study from Lhasa, China," Sustainability, MDPI, vol. 15(14), pages 1-14, July.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:transp:v:46:y:2019:i:6:d:10.1007_s11116-018-9918-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.