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Adopting and Refining e-services — the Role of Organization Size

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  • Dag Ingvar Jacobsen

    (Agder University)

Abstract

Information and communication technology (ICT) has become increasingly important in public service provision (e-services). Although most studies conclude that large organizations have higher quality e-service systems, few have studied if the effect of size persist over time. Empirically, this article reports how organizational size affects adoption and development of e-services in all Norwegian municipalities over a 13 year period (2001–2013). Seven different studies, conducted by four independent institutions, mapped the existence and quality of municipal web-sites. Controlling for several system characteristics, the study indicates that size has ambiguous effects concerning adoption, but a strong and positive effect on the quality of e-services.

Suggested Citation

  • Dag Ingvar Jacobsen, 2018. "Adopting and Refining e-services — the Role of Organization Size," Public Organization Review, Springer, vol. 18(1), pages 111-123, March.
    • Handle: RePEc:kap:porgrv:v:18:y:2018:i:1:d:10.1007_s11115-016-0364-0
    DOI: 10.1007/s11115-016-0364-0
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    References listed on IDEAS

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    Cited by:

    1. Fábio Vargas Souza & Fabio Y. S. Motoki & Emerson Wagner Mainardes & Vitor Azzari, 2022. "Public Corporate e-Learning: Antecedents and Results," Public Organization Review, Springer, vol. 22(4), pages 1139-1156, December.

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