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Determinants of Citizen Usage Intentions in e-Government: An Empirical Analysis

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  • Bernd W. Wirtz

    (German University of Administrative Sciences Speyer)

  • Oliver Tuna Kurtz

    (German University of Administrative Sciences Speyer)

Abstract

Local governments have implemented official websites, making e-Government a holistic access platform for modern public administration service provision. However, academic and managerial knowledge about the success of e-Government remains limited. Given that citizen needs have become a focus of interest, it is reasonable to investigate its success factors from a user-oriented perspective. Existing scientific knowledge does not comprehensively explain the usage intentions of today’s heterogeneous e-Government city portal users. Hence, this study conceptualizes important determinants of local e-Government portals identifying key factors that determine intention to use from a citizen viewpoint.

Suggested Citation

  • Bernd W. Wirtz & Oliver Tuna Kurtz, 2017. "Determinants of Citizen Usage Intentions in e-Government: An Empirical Analysis," Public Organization Review, Springer, vol. 17(3), pages 353-372, September.
    • Handle: RePEc:kap:porgrv:v:17:y:2017:i:3:d:10.1007_s11115-015-0338-7
    DOI: 10.1007/s11115-015-0338-7
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    References listed on IDEAS

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    Cited by:

    1. Jinghui (Jove) Hou & Laura Arpan & Yijie Wu & Richard Feiock & Eren Ozguven & Reza Arghandeh, 2020. "The Road toward Smart Cities: A Study of Citizens’ Acceptance of Mobile Applications for City Services," Energies, MDPI, vol. 13(10), pages 1-15, May.

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