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Practical studies in e-government : best practices from around the world

Author

Listed:
  • Saïd Assar

    (IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], CEMANTIC - Centre d'Études et de recherches en Management et TIC - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris])

  • Imed Boughzala

    (IMT-BS - DSI - Département Systèmes d'Information - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], CEMANTIC - Centre d'Études et de recherches en Management et TIC - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris])

  • Isabelle Boydens

    (SIC - SIC - ULB - Université libre de Bruxelles)

Abstract

Information and communication technology (ICT) is permeating all aspects of service management; in the public sector, ICT is improving the capacity of government agencies to provide a wide array of innovative services that benefit citizens. E-Government is emerging as a multidisciplinary field of research based initially on empirical insights from practice. Efforts to theoretically anchor the field have opened perspectives from multiple research domains, as demonstrated in Practical Studies in E-Government. In this volume, the editors and contributors consider the evolution of the e-government field from both practical and research perspectives. Featuring in-depth case studies of initiatives in nine countries, the book deals with such technology-oriented issues as interoperability, prototyping, data quality, and advanced interfaces, and management-oriented issues as e-procurement, e-identification, election results verification, and information privacy. The book features best practices, tools for measuring and improving performance, and analytical methods for researchers.

Suggested Citation

  • Saïd Assar & Imed Boughzala & Isabelle Boydens, 2011. "Practical studies in e-government : best practices from around the world," Post-Print hal-00552918, HAL.
    • Handle: RePEc:hal:journl:hal-00552918
    DOI: 10.1007/978-1-4419-7533-1
    as

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    Citations

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    Cited by:

    1. Taqwa Hariguna & Athapol Ruangkanjanases & Sarmini, 2021. "Public Behavior as an Output of E-Government Service: The Role of New Technology Integrated in E-Government and Antecedent of Relationship Quality," Sustainability, MDPI, vol. 13(13), pages 1-20, July.
    2. Bernd W. Wirtz & Oliver Tuna Kurtz, 2016. "Local e-government and user satisfaction with city portals – the citizens’ service preference perspective," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 13(3), pages 265-287, October.
    3. Bernd W. Wirtz & Oliver Tuna Kurtz, 2017. "Determinants of Citizen Usage Intentions in e-Government: An Empirical Analysis," Public Organization Review, Springer, vol. 17(3), pages 353-372, September.
    4. Andrian Firmansyah & Mas Halimah & Ratna Meisa Dai, 2021. "Implementation of E-procurement policy in Bandung District," Technium Social Sciences Journal, Technium Science, vol. 18(1), pages 12-20, April.

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