IDEAS home Printed from https://ideas.repec.org/a/jek/journl/v4y2016i2p5-21.html
   My bibliography  Save this article

The use of ICT platforms to promote knowledge exchange in project-based organisations

Author

Listed:
  • Anjar Priyono

    (Universitas Islam Indonesia)

Abstract

This study aims to investigate the use of information and communication technology (ICT) to support knowledge exchange in project-based organisations. The primary ICT tool investigated in this research is WhatsApp, a messaging application that has been widely used since its introduction. An ethnographic case study method was utilised to analyse qualitative data collected from interviews and focus group discussions. Three projects in an Indonesian university with a duration ranging from 8 months to 2 years were examined as object of investigations. Broadly, the findings show that ICT tools are generally useful in supporting knowledge exchange, which ultimately positively affects project performance. The project teams relied on WhatsApp for the success of the projects. Although face-to-face meetings were rare, team communication was highly intensive, supported by WhatsApp. In addition, managers are encouraged to promote knowledge exchange between team members. Through knowledge exchange, there will be knowledge development, which facilitates the invention of new techniques and methods for promoting project success. The most prominent findings are presented using direct quotations to provide first hand insight from the field. At the end of the paper, recommendations regarding what project managers should do during and after the project has been completed are presented. The recommendations are classified based on the knowledge management life cycle, representing a structured method to manage knowledge in project-based organisations.

Suggested Citation

  • Anjar Priyono, 2016. "The use of ICT platforms to promote knowledge exchange in project-based organisations," International Journal of Entrepreneurial Knowledge, Center for International Scientific Research of VSO and VSPP, vol. 4(2), pages 5-21, December.
    • Handle: RePEc:jek:journl:v:4:y:2016:i:2:p:5-21
    as

    Download full text from publisher

    File URL: http://ijek.org/files/IJEK_2-2016v4/IJEK-2-2016,v.4_priyono,a..pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Clementinah Ndhlovu Rooke & John Alfred Rooke & Lauri Koskela & Patricia Tzortzopoulos, 2010. "Using the physical properties of artefacts to manage through-life knowledge flows in the built environment: an initial exploration," Construction Management and Economics, Taylor & Francis Journals, vol. 28(6), pages 601-613.
    2. Prencipe, Andrea & Tell, Fredrik, 2001. "Inter-project learning: processes and outcomes of knowledge codification in project-based firms," Research Policy, Elsevier, vol. 30(9), pages 1373-1394, December.
    3. Patricia Carrillo & Herbert Robinson & Chimay Anumba & Nasreddine Bouchlaghem, 2006. "A Knowledge Transfer Framework: the PFI context," Construction Management and Economics, Taylor & Francis Journals, vol. 24(10), pages 1045-1056.
    4. Detlor, Brian, 2010. "Information management," International Journal of Information Management, Elsevier, vol. 30(2), pages 103-108.
    5. Aaron J. Shenhar, 2001. "One Size Does Not Fit All Projects: Exploring Classical Contingency Domains," Management Science, INFORMS, vol. 47(3), pages 394-414, March.
    6. Daniel Sage & Andrew Dainty & Naomi Brookes, 2010. "Who reads the project file? Exploring the power effects of knowledge tools in construction project management," Construction Management and Economics, Taylor & Francis Journals, vol. 28(6), pages 629-639.
    7. Martin Hoegl & Katharina Weinkauf & Hans Georg Gemuenden, 2004. "Interteam Coordination, Project Commitment, and Teamwork in Multiteam R&D Projects: A Longitudinal Study," Organization Science, INFORMS, vol. 15(1), pages 38-55, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Almeida, Maria Vaz & Soares, António Lucas, 2014. "Knowledge sharing in project-based organizations: Overcoming the informational limbo," International Journal of Information Management, Elsevier, vol. 34(6), pages 770-779.
    2. De Toni, Alberto F. & Pessot, Elena, 2021. "Investigating organisational learning to master project complexity: An embedded case study," Journal of Business Research, Elsevier, vol. 129(C), pages 541-554.
    3. Davies, Andrew & Manning, Stephan & Söderlund, Jonas, 2018. "When neighboring disciplines fail to learn from each other: The case of innovation and project management research," Research Policy, Elsevier, vol. 47(5), pages 965-979.
    4. Papachristos, George & Papadonikolaki, Eleni & Morgan, Bethan, 2024. "Projects as a speciation and aggregation mechanism in transitions: Bridging project management and transitions research in the digitalization of UK architecture, engineering, and construction industry," Technovation, Elsevier, vol. 132(C).
    5. Serghei Floricel & Sorin Piperca & Richard Tee, 2018. "Strategies for Managing the Structural and Dynamic Consequences of Project Complexity," Complexity, Hindawi, vol. 2018, pages 1-17, May.
    6. Arman Avadikyan & Gilles Lambert & Christophe Lerch, 2016. "A Multi-Level Perspective on Ambidexterity: The Case of a Synchrotron Research Facility," Working Papers of BETA 2016-44, Bureau d'Economie Théorique et Appliquée, UDS, Strasbourg.
    7. Kjell Tryggestad, 2012. "Perspectives on Projects," Construction Management and Economics, Taylor & Francis Journals, vol. 30(5), pages 416-420, February.
    8. Zamfir Francisca-Elena, 2020. "The impact of knowledge transfer on the Organizational performance," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 14(1), pages 577-588, July.
    9. Rameshwar Dubey & Nezih Altay & Constantin Blome, 2019. "Swift trust and commitment: The missing links for humanitarian supply chain coordination?," Annals of Operations Research, Springer, vol. 283(1), pages 159-177, December.
    10. Ping Yung, 2015. "A new institutional economic theory of project management," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 16(1), pages 228-243, February.
    11. Sinyagin, Yury (Синягин, Юрий) & Sheburakov, I.B. (Шебураков, И.Б.), 2017. "Mechanisms and Tools for the Formation of Effective Project Teams in the Executive Authorities of the Subjects of the Russian Federation [Механизмы И Инструменты Формирования Эффективных Проектных ," Working Papers 061704, Russian Presidential Academy of National Economy and Public Administration.
    12. Ellinas, Christos & Allan, Neil & Johansson, Anders, 2016. "Project systemic risk: Application examples of a network model," International Journal of Production Economics, Elsevier, vol. 182(C), pages 50-62.
    13. Parker, Owen N. & Mui, Rachel & Bhawe, Nachiket & Semadeni, Matthew, 2022. "Insight or ignorance: How collaborative history in a workgroup fits with project type to shape performance," Journal of Business Research, Elsevier, vol. 152(C), pages 154-167.
    14. Wang, Liwen & Zhao, Jane Zheng & Zhou, Kevin Zheng, 2018. "How do incentives motivate absorptive capacity development? The mediating role of employee learning and relational contingencies," Journal of Business Research, Elsevier, vol. 85(C), pages 226-237.
    15. Ramón López Rodríguez & Francisco R. Durán Villa & María José Piñeira Mantiñán, 2021. "The Lessons of Public–Private Collaboration for Energy Regeneration in a Spanish City. The Case of Txantrea Neighbourhood (Pamplona)," Sustainability, MDPI, vol. 13(4), pages 1-19, February.
    16. Paul Chan & Rachel Cooper & Patricia Tzortzopoulos, 2005. "Organizational learning: conceptual challenges from a project perspective," Construction Management and Economics, Taylor & Francis Journals, vol. 23(7), pages 747-756.
    17. Hugo Priemus & Marian Bosch-Rekveldt & Mendel Giezen, 2013. "Dealing with the complexity, uncertainties and risk of megaprojects: redundancy, resilience and adaptivity," Chapters, in: Hugo Priemus & Bert van Wee (ed.), International Handbook on Mega-Projects, chapter 5, pages 83-110, Edward Elgar Publishing.
    18. Lobo, Sunila & Whyte, Jennifer, 2017. "Aligning and Reconciling: Building project capabilities for digital delivery," Research Policy, Elsevier, vol. 46(1), pages 93-107.
    19. Tessa Coffeng & Elianne F. van Steenbergen & Femke de Vries & Niklas K. Steffens & Naomi Ellemers, 2023. "Reflective and decisive supervision: The role of participative leadership and team climate in joint decision‐making," Regulation & Governance, John Wiley & Sons, vol. 17(1), pages 290-309, January.
    20. Hani M. Gharaibeh, 2016. "Project team learning in mega projects: are we truly learning the lessons?," International Journal of Project Organisation and Management, Inderscience Enterprises Ltd, vol. 8(1), pages 87-102.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jek:journl:v:4:y:2016:i:2:p:5-21. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Aleksandr Kljucnikov (email available below). General contact details of provider: https://edirc.repec.org/data/vsposcz.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.