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The Factors Affecting Passenger Satisfaction with Short-Range Air Transport Services:Approaches to Value Chain in the Case of Vietnam Airlines

Author

Listed:
  • Dang Khoa Tran and Dung Quang Truong

    (University of Economics Ho Chi Minh City, University of Technology of Ho Chi Minh City)

Abstract

Passenger satisfaction with flights is an essential factor that affects their loyalty and enables air-carriers to stabilize their market share, enhance sales efficiency in a highly competitive airline marketplace nowadays. This research aims to analyze the factors affecting passenger satisfaction towards short distance flights carried out by Vietnam Airlines. The research findings will lay the foundation for shaping up the business strategies for air carriers, especially for Vietnam Airlines to enhance passenger satisfaction level with their flights.

Suggested Citation

  • Dang Khoa Tran and Dung Quang Truong, 2020. "The Factors Affecting Passenger Satisfaction with Short-Range Air Transport Services:Approaches to Value Chain in the Case of Vietnam Airlines," Journal of Economic Development, Chung-Ang Unviersity, Department of Economics, vol. 45(1), pages 145-158, March.
    • Handle: RePEc:jed:journl:v:45:y:2020:i:1:p:145-158
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    References listed on IDEAS

    as
    1. Xuan Vinh Vo & Thi Kim Huong Chu, 2019. "Do foreign shareholders improve corporate earnings quality in emerging markets? Evidence from Vietnam," Cogent Economics & Finance, Taylor & Francis Journals, vol. 7(1), pages 1698940-169, January.
    2. Mano, Haim & Oliver, Richard L, 1993. "Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 20(3), pages 451-466, December.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Passenger Satisfaction; Air Transport Services; Value Chain;
    All these keywords.

    JEL classification:

    • A10 - General Economics and Teaching - - General Economics - - - General
    • A11 - General Economics and Teaching - - General Economics - - - Role of Economics; Role of Economists

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