A Model of Rational Retrials in Queues
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DOI: 10.1287/opre.2018.1833
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- Brett Alan Hathaway & Seyed Morteza Emadi & Vinayak Deshpande, 2022. "Personalized Priority Policies in Call Centers Using Past Customer Interaction Information," Management Science, INFORMS, vol. 68(4), pages 2806-2823, April.
- Brett A. Hathaway & Seyed M. Emadi & Vinayak Deshpande, 2021. "Don’t Call Us, We’ll Call You: An Empirical Study of Caller Behavior Under a Callback Option," Management Science, INFORMS, vol. 67(3), pages 1508-1526, March.
- Zhongbin Wang & Jinting Wang, 2019. "Information heterogeneity in a retrial queue: throughput and social welfare maximization," Queueing Systems: Theory and Applications, Springer, vol. 92(1), pages 131-172, June.
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- Jianfu Wang & Ming Hu, 2020. "Efficient Inaccuracy: User-Generated Information Sharing in a Queue," Management Science, INFORMS, vol. 66(10), pages 4648-4666, October.
- Pnina Feldman & Ella Segev, 2022. "The Important Role of Time Limits When Consumers Choose Their Time in Service," Management Science, INFORMS, vol. 68(9), pages 6666-6686, September.
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- Gabi Hanukov & Michael Hassoun & Oren Musicant, 2021. "On the Benefits of Providing Timely Information in Ticket Queues with Balking and Calling Times," Mathematics, MDPI, vol. 9(21), pages 1-16, October.
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Keywords
retrials in queues; rational customers; queueing games; equilibrium vs. social optimum;All these keywords.
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