The c(mu)/(theta) Rule for Many-Server Queues with Abandonment
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DOI: 10.1287/opre.1100.0826
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References listed on IDEAS
- Avishai Mandelbaum & Alexander L. Stolyar, 2004. "Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule," Operations Research, INFORMS, vol. 52(6), pages 836-855, December.
- Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
- Ward Whitt, 2006. "Fluid Models for Multiserver Queues with Abandonments," Operations Research, INFORMS, vol. 54(1), pages 37-54, February.
- Ward Whitt, 2004. "Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments," Management Science, INFORMS, vol. 50(10), pages 1449-1461, October.
- Jan A. Van Mieghem, 2003. "Due-Date Scheduling: Asymptotic Optimality of Generalized Longest Queue and Generalized Largest Delay Rules," Operations Research, INFORMS, vol. 51(1), pages 113-122, February.
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Cited by:
- Tolga Tezcan & Jiheng Zhang, 2014. "Routing and Staffing in Customer Service Chat Systems with Impatient Customers," Operations Research, INFORMS, vol. 62(4), pages 943-956, August.
- Mor Armony & Avishai Mandelbaum, 2011. "Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers," Operations Research, INFORMS, vol. 59(1), pages 50-65, February.
- Rami Atar & Haya Kaspi & Nahum Shimkin, 2014. "Fluid Limits for Many-Server Systems with Reneging Under a Priority Policy," Mathematics of Operations Research, INFORMS, vol. 39(3), pages 672-696, August.
- Jun Luo & Jiheng Zhang, 2013. "Staffing and Control of Instant Messaging Contact Centers," Operations Research, INFORMS, vol. 61(2), pages 328-343, April.
- Alexander L. Stolyar & Tolga Tezcan, 2011. "Shadow-Routing Based Control of Flexible Multiserver Pools in Overload," Operations Research, INFORMS, vol. 59(6), pages 1427-1444, December.
- Wyean Chan & Ger Koole & Pierre L'Ecuyer, 2014. "Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times," Manufacturing & Service Operations Management, INFORMS, vol. 16(4), pages 544-560, October.
- Samim Ghamami & Amy R. Ward, 2013. "Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy," Mathematics of Operations Research, INFORMS, vol. 38(4), pages 761-824, November.
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Keywords
multiclass queue; customer abandonment; fluid limits;All these keywords.
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