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When to Use Provider Triage in Emergency Departments

Author

Listed:
  • Michael F. Kamali

    (University of Rochester Medical Center, Rochester, New York 14642)

  • Tolga Tezcan

    (London Business School, London NW1 4SA, United Kingdom)

  • Ozlem Yildiz

    (Darden School of Business, University of Virginia, Charlottesville, Virginia 22903)

Abstract

We study triage decisions in emergency departments (EDs) and provide a general procedure for determining when to apply provider triage (PT) based on operational and financial considerations using a steady-state, many-server fluid approximation. We then apply the proposed method in the setting of a teaching hospital’s ED and obtain closed-form expressions for the range of arrival rates for which PT outperforms the traditional nurse triage economically. We show that the proposed solution methodology based on this approximation procedure is asymptotically optimal under a many-server asymptotic regime. We also demonstrate via simulation experiments that the proposed policy performs within 0.82% of the best solution obtained via a computationally intensive total enumeration method.

Suggested Citation

  • Michael F. Kamali & Tolga Tezcan & Ozlem Yildiz, 2019. "When to Use Provider Triage in Emergency Departments," Management Science, INFORMS, vol. 65(3), pages 1003-1019, March.
    • Handle: RePEc:inm:ormnsc:v:65:y:2019:i:3:p:1003-1019
    DOI: 10.1287/mnsc.2017.2982
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    References listed on IDEAS

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