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Effects of the User Participation Process and Task Meaningfulness on Key Information System Outcomes

Author

Listed:
  • James E. Hunton

    (School of Accountancy, University of South Florida, Tampa, Florida 33620-5500)

  • Kenneth H. Price

    (Department of Management, University of Texas at Arlington, Arlington, Texas 76019)

Abstract

In this study, 144 professional accounting data entry clerks took part in a fully randomized field experiment using a 4 (mode of participation) \times 2 (task meaningfulness) design. Participants were full-time, mandatory users of payroll applications. The nature of the experiment engaged these users in hands-on activity (Hartwick and Barki [Hartwick, J., H. Barki. 1994. Explaining the role of user participation in information system use. Management Sci. 40 440--465.]) regarding the development of a payroll input screen. User mode of participation was manipulated by varying the extent of decision input used to execute hands-on activity in accordance with procedural justice theory. Perceptions of decision control, procedural justice, and outcome satisfaction, as well as objective levels of task performance escalated with corresponding increases in decision input. Task meaningfulness was manipulated by creating either high or low expectations of using the payroll input screen in the near future. As the development task became more meaningful, procedural justice, decision control, task commitment, and task performance responses also increased. An underlying theoretical model of treatment effects was tested using path analysis which supported the control-oriented theory of procedural justice. The strong attitudinal and behavioral results observed in this experiment enhance understanding of the user participation and involvement model proposed by Hartwick and Barki (Hartwick, J., H. Barki. 1994. Explaining the role of user participation in information system use. Management Sci. 40 440--465.) by incorporating process considerations from procedural justice theory into their framework. Implications of this research are discussed.

Suggested Citation

  • James E. Hunton & Kenneth H. Price, 1997. "Effects of the User Participation Process and Task Meaningfulness on Key Information System Outcomes," Management Science, INFORMS, vol. 43(6), pages 797-812, June.
    • Handle: RePEc:inm:ormnsc:v:43:y:1997:i:6:p:797-812
    DOI: 10.1287/mnsc.43.6.797
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    Citations

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    Cited by:

    1. Price, Kenneth H. & Hall, Thomas W. & van den Bos, Kees & Hunton, James E. & Lovett, Steve & Tippett, Mark J., 2001. "Features of the Value Function for Voice and Their Consistency across Participants from Four Countries: Great Britain, Mexico, The Netherlands, and the United States," Organizational Behavior and Human Decision Processes, Elsevier, vol. 84(1), pages 95-121, January.
    2. Alain Verbeke & Vernon Bachor & Brenda Nguyen, 2013. "Procedural Justice, Not Absorptive Capacity, Matters in Multinational Enterprise ICT Transfers," Management International Review, Springer, vol. 53(4), pages 535-554, August.
    3. Lawrence, Michael & Goodwin, Paul & Fildes, Robert, 2002. "Influence of user participation on DSS use and decision accuracy," Omega, Elsevier, vol. 30(5), pages 381-392, October.
    4. Adam Seth Litwin, 2011. "Technological Change at Work: The Impact of Employee Involvement on the Effectiveness of Health Information Technology," ILR Review, Cornell University, ILR School, vol. 64(5), pages 863-888, October.
    5. E. Van Der Hauwaert & W. Bruggeman, 2012. "The balanced scorecard as an enabling technology – the role of participation," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 12/816, Ghent University, Faculty of Economics and Business Administration.
    6. Hung, Yu Wen & Hsu, Shih-Chieh & Su, Zhi-Yuan & Huang, Hsieh-Hong, 2014. "Countering user risk in information system development projects," International Journal of Information Management, Elsevier, vol. 34(4), pages 533-545.
    7. Ashish Pandey & Rajen K. Gupta & Praveen Kumar, 2016. "Spiritual Climate and Its Impact on Learning in Teams in Business Organizations," Global Business Review, International Management Institute, vol. 17(3_suppl), pages 159-172, June.
    8. Terri L. Griffith & David A. Tansik & Lehman Benson, 2002. "Negotiating Technology Implementation: An Empirical Investigation of a Website Introduction," Group Decision and Negotiation, Springer, vol. 11(1), pages 1-22, January.
    9. Meckfessel, Michele & Moehrle, Stephen, 2017. "Self-regulation of the academic accounting literature: The case of James Hunton," Research in Accounting Regulation, Elsevier, vol. 29(1), pages 10-18.
    10. J. J. Po-An Hsieh & Arun Rai & Sean Xin Xu, 2011. "Extracting Business Value from IT: A Sensemaking Perspective of Post-Adoptive Use," Management Science, INFORMS, vol. 57(11), pages 2018-2039, November.

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