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—Planning New Tariffs at tele.ring: The Application and Impact of an Integrated Segmentation, Targeting, and Positioning Tool

Author

Listed:
  • Martin Natter

    (Johann Wolfgang Goethe-University, D-60054 Frankfurt-Main, Germany)

  • Andreas Mild

    (Vienna University of Economics and Business Administration, A-1090 Vienna, Austria)

  • Udo Wagner

    (University of Vienna, A-1210 Vienna, Austria)

  • Alfred Taudes

    (Vienna University of Economics and Business Administration, A-1090 Vienna, Austria)

Abstract

Tele.ring is a mobile phone organization selling contracts and cell phones in the Austrian market. The market situation in 2005 was highly competitive and dynamic, resulting in relatively short tariff life cycles. Excessively long lead times made tele.ring's management feel dissatisfied with their new tariff development process. Furthermore, a new competitor had entered the market, posing a major threat, and it was unclear how to effectively safeguard tele.ring's position in the market. In cooperation with the management, we implemented and tested a new segmentation, targeting, and positioning tool, which provides managers with information on their target markets, customer preferences, competitors' strengths, and customer segments. It allows for the simultaneous visualization of these data on a single map and facilitates timely and accurate decision making. In particular, we report on the design and the implementation of a new pricing scheme, “Formel 10,” which became the most successful new tariff introduction in this competitive market. tele.ring's managers were very much impressed with our tool's ability to represent the market on a single map and with its capacity to allow for intuitive interpretation. In addition, the tool enhanced internal communication between its users and different stakeholders during the new tariff development process.

Suggested Citation

  • Martin Natter & Andreas Mild & Udo Wagner & Alfred Taudes, 2008. "—Planning New Tariffs at tele.ring: The Application and Impact of an Integrated Segmentation, Targeting, and Positioning Tool," Marketing Science, INFORMS, vol. 27(4), pages 600-609, 07-08.
    • Handle: RePEc:inm:ormksc:v:27:y:2008:i:4:p:600-609
    DOI: 10.1287/mksc.1070.0307
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    7. Charles E. Gengler & Michael S. Mulvey, 2017. "Planning pre-launch positioning: Segmentation via willingness-to-pay and means-end brand differentiators," Journal of Brand Management, Palgrave Macmillan, vol. 24(3), pages 230-249, May.

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