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The Relationship of Information System Training Methods and Cognitive Ability to End-User Satisfaction, Comprehension, and Skill Transfer: A Longitudinal Field Study

Author

Listed:
  • Steven J. Simon

    (Meinders School of Business, 2501 North Blackwelder, Oklahoma City University, Oklahoma City, Oklahoma)

  • Varun Grover

    (Department of Management Science, H. William Close Building, University of South Carolina, Columbia, South Carolina 29208)

  • James T. C. Teng

    (Department of Management Science, University of South Carolina, Columbia, South Carolina 29208)

  • Kathleen Whitcomb

    (Department of Management Science, H. William Close Building, University of South Carolina, Columbia, South Carolina 29208)

Abstract

This study compares traditional and nontraditional training techniques with regard to computer related training. Its purpose was to determine which training methods could best be utilized in computer related training to maximize a trainee's retention of material and transfer of learning. A field experiment was conducted using two hundred members of active duty U.S. Naval Construction Battalion as subjects. Evaluation of trainees included a pre-training screening, post-training evaluation (immediately after training), and a follow-up session (four weeks after the post-training session) utilizing previously validated instruments. Training treatments included instruction (lecture), exploration (independent study), and a nontraditional technique---behavior modeling (an enhanced combination of the other two methods). Performance outcomes were operationalized using hands-on task performance and comprehension of the computer system as dependent variables. End-user satisfaction with the computer system was also measured. Two covariates, cognitive ability and system use, were also introduced into the study. The use of hands-on training methods, especially behavior modeling, resulted in superior retention of knowledge, transfer of learning, and end-user satisfaction. Cognitive ability failed to be a good predictor of trainee success but a connection was established between training methodology, system use, and end-user satisfaction.

Suggested Citation

  • Steven J. Simon & Varun Grover & James T. C. Teng & Kathleen Whitcomb, 1996. "The Relationship of Information System Training Methods and Cognitive Ability to End-User Satisfaction, Comprehension, and Skill Transfer: A Longitudinal Field Study," Information Systems Research, INFORMS, vol. 7(4), pages 466-490, December.
    • Handle: RePEc:inm:orisre:v:7:y:1996:i:4:p:466-490
    DOI: 10.1287/isre.7.4.466
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    Cited by:

    1. Ganesh, Gopala & Paswan, Audhesh K., 2010. "Teaching basic marketing accountability using spreadsheets: An exploratory perspective," Journal of Business Research, Elsevier, vol. 63(2), pages 182-190, February.
    2. Au, Norman & Ngai, Eric W. T. & Cheng, T. C. Edwin, 2002. "A critical review of end-user information system satisfaction research and a new research framework," Omega, Elsevier, vol. 30(6), pages 451-478, December.
    3. Jean-Charles Pillet & Federico Pigni & Claudio Vitari, 2017. "Learning About Ambiguous Technologies: Conceptualization And Research Agenda," Post-Print halshs-01923653, HAL.
    4. Mirchandani, Dinesh A. & Lederer, Albert L., 2014. "The impact of core and infrastructure business activities on information systems planning and effectiveness," International Journal of Information Management, Elsevier, vol. 34(5), pages 622-633.
    5. Smith, Antoinette L. & Murthy, Uday S. & Engle, Terry J., 2012. "Why computer-mediated communication improves the effectiveness of fraud brainstorming," International Journal of Accounting Information Systems, Elsevier, vol. 13(4), pages 334-356.
    6. Anthony J. deLeon & Sharmila C. Chatterjee, 2017. "B2B relationship calculus: quantifying resource effects in service-dominant logic," Journal of the Academy of Marketing Science, Springer, vol. 45(3), pages 402-427, May.
    7. Nagesh N. Murthy & Goutam N. Challagalla & Leslie H. Vincent & Tasadduq A. Shervani, 2008. "The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation," Management Science, INFORMS, vol. 54(2), pages 384-399, February.
    8. Hwang, Yujong & Kettinger, William J. & Yi, Mun Y., 2013. "A study on the motivational aspects of information management practice," International Journal of Information Management, Elsevier, vol. 33(1), pages 177-184.
    9. Mun Y. Yi & Fred D. Davis, 2003. "Developing and Validating an Observational Learning Model of Computer Software Training and Skill Acquisition," Information Systems Research, INFORMS, vol. 14(2), pages 146-169, June.

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