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Measuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue

Author

Listed:
  • Detmar W. Straub

    (Georgia State University, Robinson College of Business, Computer Information Systems Department and Electronic Commerce Institute, Atlanta, Georgia 30302–4015)

  • Donna L. Hoffman

    (Vanderbilt University, 2201 West End Avenue, Nashville, Tennessee 37235)

  • Bruce W. Weber

    (Baruch College, City University of New York, Computer Information Systems Department, Box E–0435, Room 11–244, 55 LEX Building, 1 Bernard Baruch Way, New York, New York 10010)

  • Charles Steinfield

    (Michigan State University, Department of Telecommunication, Room 436, Communication Arts Building, East Lansing, Michigan 48824–1212)

Abstract

Clear and precise metrics are essential for evaluating phenomena such as e-commerce (“Net”-enablement) and the organizational use of networks and the Internet for commercial activities. Researchers require them for theory building and testing; practitioners require them for improving organizational processes. But for IS professionals to engage in the serious creation of metrics, it is critical to recognize:(1) that the phenomenon of net-enablement is an enduring change, probably led in the future by “brick-cum-click”firms, (2) that some new and old measures need to be differentially applied, and (3) that the papers in this special issue are not the end of metrics creation, but just the beginning.

Suggested Citation

  • Detmar W. Straub & Donna L. Hoffman & Bruce W. Weber & Charles Steinfield, 2002. "Measuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue," Information Systems Research, INFORMS, vol. 13(2), pages 115-124, June.
    • Handle: RePEc:inm:orisre:v:13:y:2002:i:2:p:115-124
    DOI: 10.1287/isre.13.2.115.86
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    References listed on IDEAS

    as
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    2. William C. Bogner & Pamela S. Barr, 2000. "Making Sense in Hypercompetitive Environments: A Cognitive Explanation for the Persistence of High Velocity Competition," Organization Science, INFORMS, vol. 11(2), pages 212-226, April.
    3. Taylor, Frederick Winslow, 1911. "The Principles of Scientific Management," History of Economic Thought Books, McMaster University Archive for the History of Economic Thought, number taylor1911.
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    Citations

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    Cited by:

    1. Kevin Zhu & Kenneth L. Kraemer, 2002. "e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector," Information Systems Research, INFORMS, vol. 13(3), pages 275-295, September.
    2. Heinze, Nathan & Hu, Qing, 2006. "The evolution of corporate web presence: A longitudinal study of large American companies," International Journal of Information Management, Elsevier, vol. 26(4), pages 313-325.
    3. Christophe Bezes & Bertrand Belvaux, 2012. "Which elements of differentiation for commercial websites? A transmitted image approach [Quels éléments de différenciation pour les sites web marchands ? Une approche par l'image transmise]," Post-Print hal-02086743, HAL.
    4. Kevin Zhu & Kenneth L. Kraemer & Sean Xu, 2006. "The Process of Innovation Assimilation by Firms in Different Countries: A Technology Diffusion Perspective on E-Business," Management Science, INFORMS, vol. 52(10), pages 1557-1576, October.
    5. Katharina Fellnhofer, 2017. "Facilitating entrepreneurial discovery in smart specialisation via stakeholder participation within online mechanisms for knowledge-based policy advice," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1296802-129, January.
    6. Venus Lun, Y.H. & Lai, Kee-hung & Wong, Christina W.Y. & Cheng, T.C.E., 2015. "Greening propensity and performance implications for logistics service providers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 74(C), pages 50-62.

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    Keywords

    Metrics; Measurement; Validation;
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