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Effects of Communication Mode and Prediscussion Information Distribution Characteristics on Information Exchange in Groups

Author

Listed:
  • Ross Hightower

    (Department of Management, Kansas State University, College of Business, Manhattan, Kansas 66506)

  • Lutfus Sayeed

    (Department of Business Analysis and Computing Systems, College of Business, San Francisco State University, San Francisco, California 94132)

Abstract

One advantage of groups is that they have access to a larger pool of expertise and knowledge than individual group members. However, groups are sometimes ineffective at exchanging information. This tendency has been called biased discussion. The present study examines the effects of communication mode (face-to-face vs. computer mediated), and Prediscussion information distribution characteristics on biased discussion. Biased discussion was found to occur to a greater degree when communication mode was computer-mediated, and the group members were not in conflict prior to the discussion.

Suggested Citation

  • Ross Hightower & Lutfus Sayeed, 1996. "Effects of Communication Mode and Prediscussion Information Distribution Characteristics on Information Exchange in Groups," Information Systems Research, INFORMS, vol. 7(4), pages 451-465, December.
    • Handle: RePEc:inm:orisre:v:7:y:1996:i:4:p:451-465
    DOI: 10.1287/isre.7.4.451
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    Citations

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    Cited by:

    1. Andrew B. Bernard & Andreas Moxnes, 2018. "Networks and Trade," Annual Review of Economics, Annual Reviews, vol. 10(1), pages 65-85, August.
    2. Viju Raghupathi & Raquel Benbunan-Fich, 2020. "A Social Capital Perspective on Computer-Mediated Group Communication and Performance: An Empirical Study," Group Decision and Negotiation, Springer, vol. 29(4), pages 747-801, August.
    3. Sosa, Manuel E., 2003. "Factors that influence technical communication in distributed product development : an empirical study in the telecommunications industry," Working papers WP 4123-00., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    4. Moez Limayem & Gerardine DeSanctis, 2000. "Providing Decisional Guidance for Multicriteria Decision Making in Groups," Information Systems Research, INFORMS, vol. 11(4), pages 386-401, December.
    5. Gajendran, Ravi S. & Loewenstein, Jeffrey & Choi, Hyeran & Ozgen, Sibel, 2022. "Hidden costs of text-based electronic communication on complex reasoning tasks: Motivation maintenance and impaired downstream performance," Organizational Behavior and Human Decision Processes, Elsevier, vol. 169(C).
    6. William G. Heninger & Alan R. Dennis & Kelly McNamara Hilmer, 2006. "Research Note: Individual Cognition and Dual-Task Interference in Group Support Systems," Information Systems Research, INFORMS, vol. 17(4), pages 415-424, December.
    7. Rita M. Walczuch & Richard T. Watson, 2001. "Analyzing Group Data in MIS Research: Including the Effect of the Group," Group Decision and Negotiation, Springer, vol. 10(1), pages 83-94, January.
    8. Shaila M. Miranda & Carol S. Saunders, 2003. "The Social Construction of Meaning: An Alternative Perspective on Information Sharing," Information Systems Research, INFORMS, vol. 14(1), pages 87-106, March.
    9. Martha L. Maznevski & Katherine M. Chudoba, 2000. "Bridging Space Over Time: Global Virtual Team Dynamics and Effectiveness," Organization Science, INFORMS, vol. 11(5), pages 473-492, October.
    10. Catherine Durnell Cramton, 2001. "The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration," Organization Science, INFORMS, vol. 12(3), pages 346-371, June.
    11. Mark Mortensen & Tsedal B. Neeley, 2012. "Reflected Knowledge and Trust in Global Collaboration," Management Science, INFORMS, vol. 58(12), pages 2207-2224, December.
    12. Mesmer-Magnus, Jessica R. & DeChurch, Leslie A. & Jimenez-Rodriguez, Miliani & Wildman, Jessica & Shuffler, Marissa, 2011. "A meta-analytic investigation of virtuality and information sharing in teams," Organizational Behavior and Human Decision Processes, Elsevier, vol. 115(2), pages 214-225, July.

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