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Research Report. Learning from Goal-Directed Error Recovery Strategy

Author

Listed:
  • Maung K. Sein

    (Department of Information Systems, Agder College, Tordensjoldsgate 65, 4604 Kristiansand, Norway)

  • Radhika Santhanam

    (Department of Decision Sciences and Information Systems, University of Kentucky, Lexington, Kentucky 40506)

Abstract

Research on training has traditionally viewed errors made by trainees as detrimental to learning. A great deal of effort has been devoted to finding effective ways of preventing errors from occurring during training. Recently, some researchers have adopted a different perspective: that errors may provide a learning opportunity for trainees. What has been investigated less is the specific mechanism through which errors can foster learning. The objective of our research was to investigate and possibly reconcile these differing viewpoints by examining the error recovery process. We found that, in some situations, errors enhance learning when the trainee adopts an error recovery process that emphasizes the goal structure of the task. We suggest several ways of coaching trainees in training sessions to adopt such error recovery strategies.

Suggested Citation

  • Maung K. Sein & Radhika Santhanam, 1999. "Research Report. Learning from Goal-Directed Error Recovery Strategy," Information Systems Research, INFORMS, vol. 10(3), pages 276-285, September.
    • Handle: RePEc:inm:orisre:v:10:y:1999:i:3:p:276-285
    DOI: 10.1287/isre.10.3.276
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    References listed on IDEAS

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    1. Deborah R. Compeau & Christopher A. Higgins, 1995. "Application of Social Cognitive Theory to Training for Computer Skills," Information Systems Research, INFORMS, vol. 6(2), pages 118-143, June.
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    Cited by:

    1. Saurabh Gupta & Robert Bostrom, 2013. "Research Note ---An Investigation of the Appropriation of Technology-Mediated Training Methods Incorporating Enactive and Collaborative Learning," Information Systems Research, INFORMS, vol. 24(2), pages 454-469, June.
    2. Mun Y. Yi & Fred D. Davis, 2003. "Developing and Validating an Observational Learning Model of Computer Software Training and Skill Acquisition," Information Systems Research, INFORMS, vol. 14(2), pages 146-169, June.

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