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Electronic Trading and Work Transformation in the London Insurance Market

Author

Listed:
  • Michael Barrett

    (Department of AMIS, Faculty of Business, University of Alberta, Edmonton, Alberta, Canada T6G 2R6)

  • Geoff Walsham

    (Judge Institute of Management Studies, University of Cambridge, Cambridge, CB2 1AG, United Kingdom)

Abstract

The integration of information and communications technologies (IT) is playing a key role in transforming the nature of work. The link between IT and transformation is poorly understood, and further theoretical developments are needed to advance our current knowledge of this relationship. In this paper, we develop a conceptual scheme by drawing on and extending Giddens' social theory of transformation that relates changes in modern institutions to shifts in self-identity. We illustrate the value of these ideas in making sense of the introduction of an electronic trading system, LIMNET EPS, across the London Insurance Market. Furthermore, our case analyses suggest some practical implications on electronic trading and work transformation.

Suggested Citation

  • Michael Barrett & Geoff Walsham, 1999. "Electronic Trading and Work Transformation in the London Insurance Market," Information Systems Research, INFORMS, vol. 10(1), pages 1-22, March.
    • Handle: RePEc:inm:orisre:v:10:y:1999:i:1:p:1-22
    DOI: 10.1287/isre.10.1.1
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    References listed on IDEAS

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    1. Orlikowski, Wanda J. (Wanda Janina), 1993. "CASE tools as organizational change : investigating incremental and radical changes in systems development," Working papers WP 3579-93., Massachusetts Institute of Technology (MIT), Sloan School of Management.
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    Cited by:

    1. Avgerou, Chrisanthi & McGrath, Kathy, 2007. "Power, rationality, and the art of living through socio-technical change," LSE Research Online Documents on Economics 2353, London School of Economics and Political Science, LSE Library.
    2. Marie-Claude Boudreau & Daniel Robey, 2005. "Enacting Integrated Information Technology: A Human Agency Perspective," Organization Science, INFORMS, vol. 16(1), pages 3-18, February.
    3. Orlikowski, Wanda J. & Scott, Susan V., 2008. "The entanglement of technology and work in organizations," LSE Research Online Documents on Economics 33898, London School of Economics and Political Science, LSE Library.
    4. repec:dau:papers:123456789/4817 is not listed on IDEAS
    5. Nan Zhang & Heng Xu, 2024. "Fairness of Ratemaking for Catastrophe Insurance: Lessons from Machine Learning," Information Systems Research, INFORMS, vol. 35(2), pages 469-488, June.
    6. Uri Gal & Tina Blegind Jensen & Kalle Lyytinen, 2014. "Identity Orientation, Social Exchange, and Information Technology Use in Interorganizational Collaborations," Organization Science, INFORMS, vol. 25(5), pages 1372-1390, October.
    7. Susan Scott & Nicholas Perry, 2012. "The enactment of risk categories: The role of information systems in organizing and re-organizing risk management practices in the energy industry," Information Systems Frontiers, Springer, vol. 14(2), pages 125-141, April.
    8. Robert Keller & Philipp Ollig & Patrick Rövekamp, 2022. "Pathways to Developing Digital Capabilities within Entrepreneurial Initiatives in Pre-Digital Organizations," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(1), pages 33-46, February.
    9. Michael Barrett & Eivor Oborn & Wanda J. Orlikowski & JoAnne Yates, 2012. "Reconfiguring Boundary Relations: Robotic Innovations in Pharmacy Work," Organization Science, INFORMS, vol. 23(5), pages 1448-1466, October.
    10. François-Xavier de Vaujany, 2008. "Capturing Reflexivity Modes In Is: A Critical Realist Approach," Post-Print hal-00644416, HAL.
    11. Scott, Susan V. & Van Reenen, John & Zachariadis, Markos, 2017. "The long-term effect of digital innovation on bank performance: An empirical study of SWIFT adoption in financial services," Research Policy, Elsevier, vol. 46(5), pages 984-1004.
    12. Efpraxia D. Zamani & Nancy Pouloudi & George M. Giaglis & Jonathan Wareham, 2022. "Appropriating Information Technology Artefacts through Trial and Error: The Case of the Tablet," Information Systems Frontiers, Springer, vol. 24(1), pages 97-119, February.
    13. Scott, Susan V. & Orlikowski, Wanda J., 2009. "'Getting the truth': exploring the material grounds of institutional dynamics in social media," LSE Research Online Documents on Economics 26699, London School of Economics and Political Science, LSE Library.
    14. Scott, Susan V. & Zachariadis, Markos, 2010. "The impact of the diffusion of a financial innovation on company performance: an analysis of SWIFT adoption," LSE Research Online Documents on Economics 48906, London School of Economics and Political Science, LSE Library.
    15. Khuong, Le-Nguyen & Harindranath, G. & Dyerson, Romano, 2014. "Understanding knowledge management software-organisation misalignments from an institutional perspective: A case study of a global IT-management consultancy firm," International Journal of Information Management, Elsevier, vol. 34(2), pages 226-247.
    16. Abayomi Baiyere & Varun Grover & Kalle J. Lyytinen & Stephanie Woerner & Alok Gupta, 2023. "Digital “x”—Charting a Path for Digital-Themed Research," Information Systems Research, INFORMS, vol. 34(2), pages 463-486, June.
    17. Margunn Aanestad & Bob Jolliffe & Arunima Mukherjee & Sundeep Sahay, 2014. "Infrastructuring Work: Building a State-Wide Hospital Information Infrastructure in India," Information Systems Research, INFORMS, vol. 25(4), pages 834-845, December.

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