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Developing a Customized Decision-Support System for Brand Managers

Author

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  • Berend Wierenga

    (Rotterdam School of Management, Erasmus University, P.O. Box 1738, 3000 DR Rotterdam, The Netherlands)

  • Gerrit H. Van Bruggen

    (Rotterdam School of Management, Erasmus University)

Abstract

Working with brand managers at Holland Fast Moving Company (HFMC), we designed a marketing-management-support system, BRANDFRAME. In conducting the project, we (1) examined the decision situation; (2) examined the existing marketing-management-support system; (3) determined what type of decision support best fits the tasks of the brand managers; (4) developed and implemented the software; (5) obtained feedback from the managers who worked with the software; and (6) adapted and extended the system. BRANDFRAME contains a combination of academic and practical knowledge and integrates all the information needed by the brand manager in one system. The system does not replace the brand manager but, in an interactive way, acts as a sparring partner. The system was very well received by the managers who worked with it and has shown that customizing decision-support systems for specific marketing jobs (in this case, the brand manager) may well be an important factor for the success of marketing-management-support systems.

Suggested Citation

  • Berend Wierenga & Gerrit H. Van Bruggen, 2001. "Developing a Customized Decision-Support System for Brand Managers," Interfaces, INFORMS, vol. 31(3_supplem), pages 128-145, June.
    • Handle: RePEc:inm:orinte:v:31:y:2001:i:3_supplement:p:s128-s145
    DOI: 10.1287/inte.31.3s.128.9678
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    References listed on IDEAS

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    1. John D. Schmitz & Gordon D. Armstrong & John D. C. Little, 1990. "CoverStory—Automated News Finding in Marketing," Interfaces, INFORMS, vol. 20(6), pages 29-38, December.
    2. John D. C. Little, 1970. "Models and Managers: The Concept of a Decision Calculus," Management Science, INFORMS, vol. 16(8), pages 466-485, April.
    3. Raymond R. Burke & Arvind Rangaswamy & Jerry Wind & Jehoshua Eliashberg, 1990. "A Knowledge-Based System for Advertising Design," Marketing Science, INFORMS, vol. 9(3), pages 212-229.
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    Cited by:

    1. Wierenga, Berend, 2011. "Managerial decision making in marketing: The next research frontier," International Journal of Research in Marketing, Elsevier, vol. 28(2), pages 89-101.

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