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Comparing Requirements Analysis Techniques in Business Intelligence and Transactional Contexts: A Qualitative Exploratory Study

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Listed:
  • Manon G. Guillemette

    (Université de Sherbrooke, Canada)

  • Sylvie Frechette

    (Université de Sherbrooke, Canada)

  • Alexandre Moïse

    (Université de Sherbrooke, Canada)

Abstract

Requirements elicitation is a key concern in information technology (IT) projects. Busi-ness intelligence systems (BI) have emerged and are now used widely in organizations. These systems are designed to support manager's decision-making in their business performance moni-toring activities and their requirements are very different from those of transactional systems. But past research did not consider these differences. Therefore, this paper relies on a comparative approach to assess differences in the level of use and perceived effectiveness of requirements analysis techniques in both business intelligence and transactional contexts. An exploratory quali-tative study was conducted with two phases of semi-structured interviews with experienced practitioners. Our results show that 28% of the techniques differ in their level of use or perceived effectiveness, thus demonstrating the specificity of decision makers' needs. Our results reveal the importance of using techniques appropriate to the context to adequately define requirements and improve projects’ success.

Suggested Citation

  • Manon G. Guillemette & Sylvie Frechette & Alexandre Moïse, 2021. "Comparing Requirements Analysis Techniques in Business Intelligence and Transactional Contexts: A Qualitative Exploratory Study," International Journal of Business Intelligence Research (IJBIR), IGI Global, vol. 12(2), pages 1-25, July.
    • Handle: RePEc:igg:jbir00:v:12:y:2021:i:2:p:1-25
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    References listed on IDEAS

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    1. Hoffman, Robert R. & Shadbolt, Nigel R. & Burton, A. Mike & Klein, Gary, 1995. "Eliciting Knowledge from Experts: A Methodological Analysis," Organizational Behavior and Human Decision Processes, Elsevier, vol. 62(2), pages 129-158, May.
    2. Soroosh Nalchigar & Eric Yu, 2020. "Designing Business Analytics Solutions," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(1), pages 61-75, February.
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