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Organisational influences impacting user involvement in a major information system project: a case study in a governmental organisation

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  • Bassam A. Hussein
  • Kristin H. Hafseld

Abstract

This paper explores the impact of organisational influences on user involvement in relation to a major information system project at a governmental organisation in Norway. The results suggest that one major obstacle to end-user involvement is a combination of a conformist working culture and the total lack of project management competence in the organisation. The career promotion mechanism in the organisation may have created a culture of diffidence, forced conformity and loyalty moving upwards and this turn have reduced the organisation ability to adhere to structured approach to project requirements management. The findings indicate that a combination of an authoritarian style and inherent culture of resistance to change have impacted on the organisation ability to effectively prepare and commit users to the project and the changes it will create in the organisation. This study demonstrates that some of these organisational influences are addressable through applying structured methods for determining requirements.

Suggested Citation

  • Bassam A. Hussein & Kristin H. Hafseld, 2016. "Organisational influences impacting user involvement in a major information system project: a case study in a governmental organisation," International Journal of Project Organisation and Management, Inderscience Enterprises Ltd, vol. 8(1), pages 24-43.
    • Handle: RePEc:ids:ijpoma:v:8:y:2016:i:1:p:24-43
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    References listed on IDEAS

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    1. Umble, Elisabeth J. & Haft, Ronald R. & Umble, M. Michael, 2003. "Enterprise resource planning: Implementation procedures and critical success factors," European Journal of Operational Research, Elsevier, vol. 146(2), pages 241-257, April.
    2. Marc L. Resnick, 2004. "Management requirements for knowledge management systems in the virtual organisation," International Journal of Networking and Virtual Organisations, Inderscience Enterprises Ltd, vol. 2(4), pages 287-297.
    3. Ramaraj Palanisamy & Sushil, 2002. "Predicting Flexibility and Success in Information Systems Planning: A System Dynamics Approach," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 1(02), pages 165-186.
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    Cited by:

    1. Masoumeh Ghazinejad & Bassam A. Hussein & Youcef J. -T. Zidane, 2018. "Impact of Trust, Commitment, and Openness on Research Project Performance: Case Study in a Research Institute," Social Sciences, MDPI, vol. 7(2), pages 1-11, January.

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