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The relationship among emotional intelligence, conflict management styles, and job performance in Jordanian banks

Author

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  • Noor Aqqad
  • Bader Obeidat
  • Ali Tarhini
  • Ra'ed Masa'deh

Abstract

This study aims to investigate the relationship among emotional intelligence and job performance in Jordanian banks through the mediating effect of conflict management styles. Quantitative research design and regression analysis were applied on a total of 447 valid returns that were obtained in a questionnaire based survey. The results showed that both emotional intelligence and conflict management styles were significantly and positively related to job performance. The results also showed that emotional intelligence and conflict management styles were positively and significantly related to each other. Finally, the findings revealed that conflict management styles exert a significant mediating effect on the relationship between emotional intelligence and conflict management styles. This study implies that Jordanian banks should try their best to promote and facilitate emotional intelligence among their employees in an effort to improve their job performance, which will eventually yield positive results for the bank as a whole.

Suggested Citation

  • Noor Aqqad & Bader Obeidat & Ali Tarhini & Ra'ed Masa'deh, 2019. "The relationship among emotional intelligence, conflict management styles, and job performance in Jordanian banks," International Journal of Human Resources Development and Management, Inderscience Enterprises Ltd, vol. 19(3), pages 225-265.
    • Handle: RePEc:ids:ijhrdm:v:19:y:2019:i:3:p:225-265
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    2. Syed Waqar Ahmed & Danish Ahmed Siddiqui, 2020. "Human Resource Management, Total Quality Management and Competitive Advantages: Evidence from Pakistani Banking Industry," Human Resource Research, Macrothink Institute, vol. 4(1), pages 1-45, December.
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    5. Effnu Subiyanto & Roy Kurniawan, 2022. "Designing fair annual bonus formulations for workers: A case study of the state-owned enterprise cement holding in Indonesia," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-11, December.
    6. Raid Mohammad Jumah Awad Al -Kderat, 2019. "The motivation achievement and its relation to the concept of personal self and academic self among the 10th grade students in the directorate of education governorate of Aqaba," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(1), pages 90-105, January.
    7. Adnan Ahmad Olwan & Hani Jaza’a Irtaimeh & Prof. Dr. Musa Al-Lozi, 2019. "Strategic Leadership Competencies and its Relationship on Achieving Organizational Commitment: A Theoretical Study," Journal of Business & Management (COES&RJ-JBM), , vol. 7(1), pages 34-57, January.
    8. Khalifa Al-Dosari, 2020. "The significance of mega sporting event on infrastructure development: A case of FIFA 2022 World Cup in Qatar," Journal of Social Sciences (COES&RJ-JSS), , vol. 9(3), pages 1295-1319, July.
    9. Najah Saleh Salameh Al-Khalafat, 2022. "The effectiveness of e-learning among students with special needs in light of the Corona pandemic from the point of view of their families in Jordan," Journal of Social Sciences (COES&RJ-JSS), , vol. 11(3), pages 82-92, July.
    10. Adnan Ahmad Olwan & Hani Jaza’a Irtaimeh & Musa Al-Lozi, 2019. "Strategic Leadership Competencies and its Impact on Achieving Organizational Excellence via the Mediating Role of Organizational Commitment: A Case Study in National Center for Security and Crisis Man," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(1), pages 106-138, January.
    11. Kholoud Sudqi Al-Louzi, 2019. "Factors Impacting Organizational Innovation for Managers: The Case of Jordanian Public Institutions," Journal of Business & Management (COES&RJ-JBM), , vol. 7(4), pages 264-292, October.
    12. Laith Walid Fatafta & Shaker Habis Nawafleh & Heba Eid Al Darwaish, 2019. "Reviewing the Mediating Role of Quality Management Capabilities on the Effect of Information Technology on Organizational Performance," Journal of Business & Management (COES&RJ-JBM), , vol. 7(3), pages 234-251, July.
    13. Kholoud Sudqi Al-Louzi, 2019. "Reviewing the Concept of Innovation and it relationship with Organizational Innovation: A Literature Review," Journal of Business & Management (COES&RJ-JBM), , vol. 7(4), pages 293-315, October.
    14. Shaker Habis Nawafleh & Prof. Dr. Suleiman Al-Khattab, 2019. "The Impact of Marketing Innovation on Customer Satisfaction in Aqaba Special Economic Zone Authority," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(3), pages 399-417, July.
    15. Yazan Taher Shawabkeh & Prof. Dr. Musa Al-Lozi, 2019. "Organizational Justice and its Importance in Business Organizations: A Theoretical Perspective," Journal of Business & Management (COES&RJ-JBM), , vol. 7(2), pages 80-94, April.
    16. Yazan Taher Shawabkeh & Prof. Dr. Musa Al-Lozi, 2019. "Job Commitment and its Relation to Organizational Justice: A Theoretical Perspective," Journal of Business & Management (COES&RJ-JBM), , vol. 7(2), pages 95-110, April.
    17. Adnan Ahmad Olwan & Hani Jaza’a Irtaimeh & Prof. Dr. Musa Al-Lozi, 2019. "Strategic Leadership Competencies and its Relationship on Achieving Organizational Excellence: A Theoretical Study," Journal of Business & Management (COES&RJ-JBM), , vol. 7(1), pages 58-79, January.
    18. Belal Hashemal-Nsour & Zeyadal Shobaki & Mohamad Alizoubidi, 2019. "The Effect of Information Systems on Bank Performance: A comparative study between Islamic and Commercial Banks in Jordan," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(3), pages 526-543, July.
    19. Raid Mohammad JumahAwad Al –Kderat, 2019. "Impendent of the study of vocational education in vocational secondary schools in the city of Aqaba from the point of view of students," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(3), pages 418-433, July.
    20. Joumana Younis & Ali Al Ramahy & Mazen Massoud & Sylvie Parrini Alemanno, 2024. "Emotional intelligence and organizational commitment: An affective association in the context of Lebanese universities," Post-Print hal-04720189, HAL.
    21. Bader Obeidat & Hadeel Fareed Tawalbeh & Ra’ed Masa’deh & Mohammed Ali Akour, 2019. "Reviewing the Literature among Human Resource Management (HRM) Practices, Total Quality Management (TQM) Practices and Competitive Advantages," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(2), pages 327-358, April.

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