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Corporate Brand Experience as a New Construct and Its Effects on Employees’ Corporate Brand Pride and Brand-Supporting Behaviours

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  • Philipp Egeler
  • Fabian Abed
  • Marion Büttgen

Abstract

Employee corporate brand experience is conceptualised as any contact employees have with a corporate brand along the wide range of brand touch-points. To investigate this topic, this paper provides two studies. In Study 1 (n = 195), an employee corporate brand experience scale for direct and indirect corporate brand experiences (DCBEs and ICBEs, respectively) has been developed and validated. In doing so, this paper shows that these scales are distinct from existing experience measures in consumer and organisational behaviour research. Study 2 investigates how these different types of brand experiences generate employee corporate brand pride and turn employees into brand champions. A multivariate data analysis technique (partial least squares) is used to analyse data from 283 employees in Germany. By building on and advancing the assumptions of affective events theory, Study 2 shows that only ICBEs trigger emotional and attitudinal brand pride in turn affect brand-supporting behaviours.

Suggested Citation

  • Philipp Egeler & Fabian Abed & Marion Büttgen, 2023. "Corporate Brand Experience as a New Construct and Its Effects on Employees’ Corporate Brand Pride and Brand-Supporting Behaviours," International Journal of Business and Management, Canadian Center of Science and Education, vol. 17(3), pages 1-39, February.
    • Handle: RePEc:ibn:ijbmjn:v:17:y:2023:i:3:p:39
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    References listed on IDEAS

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    1. Hui, Michael K & Bateson, John E G, 1991. "Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 18(2), pages 174-184, September.
    2. Jarvis, Cheryl Burke & MacKenzie, Scott B & Podsakoff, Philip M, 2003. "A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 30(2), pages 199-218, September.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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