IDEAS home Printed from https://ideas.repec.org/a/ibn/ijbmjn/v13y2021i10p38.html
   My bibliography  Save this article

An Investigation of the Job Performance of Administrative Staff in Government Hospitals, Malaysia

Author

Listed:
  • Suguna Sinniah
  • Ramesh Kumar Moona Haji Mohamed
  • Vimala Kadiresan
  • Prem Kumar Nadarajan
  • Adam Arif Lee Aik Keang
  • Azeyan Awee
  • Che Siti Lazrina Md Lazim

Abstract

Stress can cause a negative effect on the psychological condition and affect the overall job performance of an employee. The aim of this study is to examine the relationship between job stress and job performance among administrative staff in Selangor (state of Malaysia) Hospitals. Probability sampling techniques were used as the name of the respondents and a simple random sampling was used to conduct this study. List of Government Hospitals has been obtained from the official website and the directory of Ministry of Health Malaysia. The results show that all the variables such as work stress, workload, work-life conflict time pressure, and social pressure significantly influence the job performance of Hospital administrative staffs. The research results help to improve employee performance by understanding the behavior and attitudes of hospital staff against work stress. The implication of the study has been explaining in detail with limitation and future research study for his current research.

Suggested Citation

  • Suguna Sinniah & Ramesh Kumar Moona Haji Mohamed & Vimala Kadiresan & Prem Kumar Nadarajan & Adam Arif Lee Aik Keang & Azeyan Awee & Che Siti Lazrina Md Lazim, 2021. "An Investigation of the Job Performance of Administrative Staff in Government Hospitals, Malaysia," International Journal of Business and Management, Canadian Center of Science and Education, vol. 13(10), pages 1-38, July.
  • Handle: RePEc:ibn:ijbmjn:v:13:y:2021:i:10:p:38
    as

    Download full text from publisher

    File URL: http://www.ccsenet.org/journal/index.php/ijbm/article/download/0/0/36760/36792
    Download Restriction: no

    File URL: http://www.ccsenet.org/journal/index.php/ijbm/article/view/0/36760
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Bhuian, Shahid N. & Menguc, Bulent & Borsboom, Rene, 2005. "Stressors and job outcomes in sales: a triphasic model versus a linear-quadratic-interactive model," Journal of Business Research, Elsevier, vol. 58(2), pages 141-150, February.
    2. Mulki, Jay Prakash & Jaramillo, Fernando & Goad, Emily A. & Pesquera, Martha Rivera, 2015. "Regulation of emotions, interpersonal conflict, and job performance for salespeople," Journal of Business Research, Elsevier, vol. 68(3), pages 623-630.
    3. Zaini Ahmad & Dennis Taylor, 2009. "Commitment to independence by internal auditors: the effects of role ambiguity and role conflict," Managerial Auditing Journal, Emerald Group Publishing, vol. 24(9), pages 899-925, October.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Junqin Huang & Youliang Liao & Bin Lin & Lawrence Loh, 2022. "Supporter or Supervisor? The Role of Chief Financial Officers in Corporate Innovation," Sustainability, MDPI, vol. 14(15), pages 1-18, August.
    2. Jones, Eli & Chonko, Lawrence & Rangarajan, Deva & Roberts, James, 2007. "The role of overload on job attitudes, turnover intentions, and salesperson performance," Journal of Business Research, Elsevier, vol. 60(7), pages 663-671, July.
    3. Tsang-Kai Hung & Chih-Hung Wang & Mu Tian & Ming Lin & Wen-Hsiu Liu, 2022. "How to Prevent Stress in the Workplace by Emotional Regulation? The Relationship Between Compulsory Citizen Behavior, Job Engagement, and Job Performance," SAGE Open, , vol. 12(2), pages 21582440221, June.
    4. Waleed Bin Rashed Alshery & Fais Bin Ahmad & Abdullah Kaid Al-Swidi, 2015. "The Moderating Effect of Role Ambiguity on the Relationship of Job Satisfaction, Training and Leadership with Employee Performance," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 6(2), pages 30-41, March.
    5. Papirakis, Rachel, 2022. "Auditors’ self-actualization and ability to resist client pressure: Evidence from Canada," Journal of International Accounting, Auditing and Taxation, Elsevier, vol. 47(C).
    6. Ana María Rodríguez-López & Susana Rubio-Valdehita, 2021. "COVID-19 Concerns and Personality of Commerce Workers: Its Influence on Burnout," Sustainability, MDPI, vol. 13(22), pages 1-15, November.
    7. Jay Mulki & Jorge Jaramillo & William Locander, 2009. "Critical Role of Leadership on Ethical Climate and Salesperson Behaviors," Journal of Business Ethics, Springer, vol. 86(2), pages 125-141, May.
    8. Syahrul Ahmar Ahmad Author_Email: syahrul.ahmar@johor.uitm.edu.my & Malcolm Smith & Zubaidah Ismail & Rahimah Mohamed Yunos, 2011. "Internal Whistleblowing Intentions: Influence Of Internal Auditors’ Demographic And Individual Factors," Annual Summit on Business and Entrepreneurial Studies (ASBES 2011) Proceeding 2011-051-155, Conference Master Resources.
    9. Guangdong Wu & Zhibin Hu & Junwei Zheng, 2019. "Role Stress, Job Burnout, and Job Performance in Construction Project Managers: The Moderating Role of Career Calling," IJERPH, MDPI, vol. 16(13), pages 1-20, July.
    10. Halis Kiral & Hakan Karabacak, 2020. "Resolution of the Internal Audit-Based Role Conflicts in Risk Management: Evidence from Signaling Game Analysis," Group Decision and Negotiation, Springer, vol. 29(5), pages 823-841, October.
    11. Mohannad Obeid Al Shbail, 2018. "The Effect of Role Ambiguity and Role Conflict on Dysfunctional Audit Behaviour: Evidence from Jordan," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 8(3), pages 17-25, July.
    12. Hsieh, Jung-Kuei, 2020. "The effects of transforming mobile services into mobile promotions," Journal of Business Research, Elsevier, vol. 121(C), pages 195-208.
    13. Kim, HaeJung & Knight, Dee K. & Crutsinger, Christy, 2009. "Generation Y employees' retail work experience: The mediating effect of job characteristics," Journal of Business Research, Elsevier, vol. 62(5), pages 548-556, May.
    14. Hengky Latan & Christian M. Ringle & Charbel Jose Chiappetta Jabbour, 2018. "Whistleblowing Intentions Among Public Accountants in Indonesia: Testing for the Moderation Effects," Journal of Business Ethics, Springer, vol. 152(2), pages 573-588, October.
    15. Delpechitre, Duleeep & Beeler-Connelly, Lisa L. & Chaker, Nawar N., 2018. "Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior," Journal of Business Research, Elsevier, vol. 92(C), pages 9-24.
    16. Mulki, Jay Prakash & Jaramillo, Fernando & Locander, William B., 2006. "Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?," Journal of Business Research, Elsevier, vol. 59(12), pages 1222-1230, November.
    17. Gintarė Kalinienė & Dalia Lukšienė & Rūta Ustinavičienė & Lina Škėmienė & Vidmantas Januškevičius, 2021. "The Burnout Syndrome among Women Working in the Retail Network in Associations with Psychosocial Work Environment Factors," IJERPH, MDPI, vol. 18(11), pages 1-11, May.
    18. Mulki, Jay & Lassk, Felicia G., 2019. "Joint impact of ethical climate and external work locus of control on job meaningfulness," Journal of Business Research, Elsevier, vol. 99(C), pages 46-56.
    19. Shuqair, Saleh & Filieri, Raffaele & Viglia, Giampaolo & Mattila, Anna S. & Costa Pinto, Diego, 2024. "Leveraging online selling through social media influencers," Journal of Business Research, Elsevier, vol. 171(C).
    20. Moiz Aijaz & Safia Shahab & Shahmir Khan & Erum Sana Nawab, 2020. "Life of Females in Pakistani Aviation: Assessing the Relationship of Work-Family Conflict With Stress and Job Satisfaction," International Journal of Business and Economic Affairs (IJBEA), Sana N. Maswadeh, vol. 5(4), pages 170-183.

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ibn:ijbmjn:v:13:y:2021:i:10:p:38. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Canadian Center of Science and Education (email available below). General contact details of provider: https://edirc.repec.org/data/cepflch.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.