The Influence Of Employee Goal Orientations And Employee Self-Efficacy On Perceived Service Quality
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References listed on IDEAS
- Cynthia Lee & Chun Hui & Catherine H Tinsley & Xiongying Niu, 2006. "Goal orientations and performance: role of temporal norms," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 37(4), pages 484-498, July.
- Cairncross, Grant & Kelly, Stephen, 2008. "Human resource development and ‘casualisation’ in hotels and resorts in Eastern Australia: Getting the best to the customer?," Journal of Management & Organization, Cambridge University Press, vol. 14(4), pages 367-385, September.
- Gist, Marilyn E. & Stevens, Cynthia Kay, 1998. "Effects of Practice Conditions and Supplemental Training Method on Cognitive Learning and Interpersonal Skill Generalization," Organizational Behavior and Human Decision Processes, Elsevier, vol. 75(2), pages 142-169, August.
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Keywords
Employee Attitudes; Employee Motivations; Employee Behaviors; Perceived Service Quality; Self-Efficacy; Goal Orientation;All these keywords.
JEL classification:
- M3 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising
- M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
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