IDEAS home Printed from https://ideas.repec.org/a/hin/complx/6727259.html
   My bibliography  Save this article

Interval Type-2 Fuzzy Multiattribute Group Decision-Making for Logistics Services Providers Selection by Combining QFD with Partitioned Heronian Mean Operator

Author

Listed:
  • Hui Zhang
  • Hui Gao
  • Peide Liu

Abstract

Logistics service (LS) has key impacts on customers’ satisfaction. Quality function deployment (QFD) can guarantee that logistic services provider’s (LSP) attributes are in accordance with the customer’s preferences for the LS. The partitioned Heronian mean (PHM) operator assumes that all attributes are partitioned into several clusters. Herein, the attributes in the same clusters are interrelated, while the attributes in different clusters are independent, and the operator can be utilized to solve LSP selection (LSPS) problems in which all attributes are partitioned into several clusters. Interval type-2 fuzzy sets (IT2FSs) can more competently express the ambiguity and vagueness and have more powerful processing abilities. In this paper, we propose a novel LSPS method from the customers’ perspective by combining QFD with the PHM operator in IT2FSs environments. First, we develop the interval type-2 fuzzy PHM (IT2FPHM) operator and the interval type-2 fuzzy weighted PHM (IT2FWPHM) operator and discuss some properties of them. Then, based on the relationships between the customer requirements (CRs) and the technical attributes (TAs), QFD is utilized in order to convert the CRs for LS concerns into multiple attributes for LSP’s TAs. Finally, a case of a fresh E-business LSPS is used in order to demonstrate the validity and rationality of the proposed method, and some comparisons are used in order to show the superiority of the proposed method.

Suggested Citation

  • Hui Zhang & Hui Gao & Peide Liu, 2019. "Interval Type-2 Fuzzy Multiattribute Group Decision-Making for Logistics Services Providers Selection by Combining QFD with Partitioned Heronian Mean Operator," Complexity, Hindawi, vol. 2019, pages 1-25, May.
    • Handle: RePEc:hin:complx:6727259
    DOI: 10.1155/2019/6727259
    as

    Download full text from publisher

    File URL: http://downloads.hindawi.com/journals/8503/2019/6727259.pdf
    Download Restriction: no
    File URL: http://downloads.hindawi.com/journals/8503/2019/6727259.xml
    Download Restriction: no
    File URL: https://libkey.io/10.1155/2019/6727259?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Grazia Speranza, M., 2018. "Trends in transportation and logistics," European Journal of Operational Research, Elsevier, vol. 264(3), pages 830-836.
    2. Qin, Jindong & Liu, Xinwang & Pedrycz, Witold, 2017. "An extended TODIM multi-criteria group decision making method for green supplier selection in interval type-2 fuzzy environment," European Journal of Operational Research, Elsevier, vol. 258(2), pages 626-638.
    3. Govers, C. P. M., 1996. "What and how about quality function deployment (QFD)," International Journal of Production Economics, Elsevier, vol. 46(1), pages 575-585, December.
    4. Hu, Xiaojian & Wang, Guanxiong & Li, Xiaozheng & Zhang, Yue & Feng, Shuai & Yang, Aifeng, 2018. "Joint decision model of supplier selection and order allocation for the mass customization of logistics services," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 120(C), pages 76-95.
    5. Chowdhury, Md. Maruf Hossan & Quaddus, Mohammed A., 2015. "A multiple objective optimization based QFD approach for efficient resilient strategies to mitigate supply chain vulnerabilities: The case of garment industry of Bangladesh☆,☆☆☆This manuscript was pro," Omega, Elsevier, vol. 57(PA), pages 5-21.
    6. Carnevalli, Jose A. & Miguel, Paulo Cauchick, 2008. "Review, analysis and classification of the literature on QFD--Types of research, difficulties and benefits," International Journal of Production Economics, Elsevier, vol. 114(2), pages 737-754, August.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Meinel, Martin & Eismann, Tobias T. & Baccarella, Christian V. & Fixson, Sebastian K. & Voigt, Kai-Ingo, 2020. "Does applying design thinking result in better new product concepts than a traditional innovation approach? An experimental comparison study," European Management Journal, Elsevier, vol. 38(4), pages 661-671.
    2. Li, Yan-Lai & Tang, Jia-Fu & Chin, Kwai-Sang & Jiang, Yu-Shi & Han, Yi & Pu, Yun, 2011. "Estimating the final priority ratings of engineering characteristics in mature-period product improvement by MDBA and AHP," International Journal of Production Economics, Elsevier, vol. 131(2), pages 575-586, June.
    3. Wang, Kai & Ding, Peiqi & Zhao, Ruiqing, 2021. "Strategic credit sales to express retail under asymmetric default risk and stochastic market demand," Omega, Elsevier, vol. 101(C).
    4. Hrabec, Dušan & Hvattum, Lars Magnus & Hoff, Arild, 2022. "The value of integrated planning for production, inventory, and routing decisions: A systematic review and meta-analysis," International Journal of Production Economics, Elsevier, vol. 248(C).
    5. Aleksandar Aleksić & Danijela Tadić, 2023. "Industrial and Management Applications of Type-2 Multi-Attribute Decision-Making Techniques Extended with Type-2 Fuzzy Sets from 2013 to 2022," Mathematics, MDPI, vol. 11(10), pages 1-24, May.
    6. Ninja Soeffker & Marlin W. Ulmer & Dirk C. Mattfeld, 2019. "Adaptive State Space Partitioning for Dynamic Decision Processes," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(3), pages 261-275, June.
    7. Junming Liu & Weiwei Chen & Jingyuan Yang & Hui Xiong & Can Chen, 2022. "Iterative Prediction-and-Optimization for E-Logistics Distribution Network Design," INFORMS Journal on Computing, INFORMS, vol. 34(2), pages 769-789, March.
    8. Rodrigo F. Herrera & Claudio Mourgues & Luis Fernando Alarcón & Eugenio Pellicer, 2019. "An Assessment of Lean Design Management Practices in Construction Projects," Sustainability, MDPI, vol. 12(1), pages 1-19, December.
    9. Marlin W. Ulmer, 2020. "Horizontal combinations of online and offline approximate dynamic programming for stochastic dynamic vehicle routing," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 28(1), pages 279-308, March.
    10. Ali, Syed Mithun & Rahman, Md. Hafizur & Tumpa, Tasmia Jannat & Moghul Rifat, Abid Ali & Paul, Sanjoy Kumar, 2018. "Examining price and service competition among retailers in a supply chain under potential demand disruption," Journal of Retailing and Consumer Services, Elsevier, vol. 40(C), pages 40-47.
    11. Alireza Arshadi Khamseh, 2021. "A Time-Dependent Sustainable–Flexible Supplier Selection Considering Uncertainty and TODIM Method in Iranian Dairy Industries," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 22(2), pages 113-126, June.
    12. Chowdhury, Md. Maruf Hossan & Quaddus, Mohammed A., 2015. "A multiple objective optimization based QFD approach for efficient resilient strategies to mitigate supply chain vulnerabilities: The case of garment industry of Bangladesh☆,☆☆☆This manuscript was pro," Omega, Elsevier, vol. 57(PA), pages 5-21.
    13. Roßmann, Bernhard & Canzaniello, Angelo & von der Gracht, Heiko & Hartmann, Evi, 2018. "The future and social impact of Big Data Analytics in Supply Chain Management: Results from a Delphi study," Technological Forecasting and Social Change, Elsevier, vol. 130(C), pages 135-149.
    14. Jiang, Yonglei & Sheu, Jiuh-Biing & Peng, Zixuan & Yu, Bin, 2018. "Hinterland patterns of China Railway (CR) express in China under the Belt and Road Initiative: A preliminary analysis," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 119(C), pages 189-201.
    15. Osório, António (António Miguel) & Pinto, Alberto Adrego, 2019. "Information, uncertainty and the manipulability of artifcial intelligence autonomous vehicles systems," Working Papers 2072/376028, Universitat Rovira i Virgili, Department of Economics.
    16. Nebiyu Kedir & Phuong H. D. Nguyen & Citlaly Pérez & Pedro Ponce & Aminah Robinson Fayek, 2023. "Systematic Literature Review on Fuzzy Hybrid Methods in Photovoltaic Solar Energy: Opportunities, Challenges, and Guidance for Implementation," Energies, MDPI, vol. 16(9), pages 1-38, April.
    17. Marques, Alexandra & Soares, Ricardo & Santos, Maria João & Amorim, Pedro, 2020. "Integrated planning of inbound and outbound logistics with a Rich Vehicle Routing Problem with backhauls," Omega, Elsevier, vol. 92(C).
    18. Karaca, Utku & Birbil, Ş. İlker & Aydın, Nurşen & Mullaoğlu, Gizem, 2023. "Masking primal and dual models for data privacy in network revenue management," European Journal of Operational Research, Elsevier, vol. 308(2), pages 818-831.
    19. Wu, Xin & Nie, Lei & Xu, Meng, 2017. "Robust fuzzy quality function deployment based on the mean-end-chain concept: Service station evaluation problem for rail catering services," European Journal of Operational Research, Elsevier, vol. 263(3), pages 974-995.
    20. Fatih Ecer, 2022. "Multi-criteria decision making for green supplier selection using interval type-2 fuzzy AHP: a case study of a home appliance manufacturer," Operational Research, Springer, vol. 22(1), pages 199-233, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hin:complx:6727259. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Mohamed Abdelhakeem (email available below). General contact details of provider: https://www.hindawi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.