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Hidden Roles of CSR: Perceived Corporate Social Responsibility as a Preventive against Counterproductive Work Behaviors

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  • Inyong Shin

    (College of Business Administration, Pukyong National University, 45 Yongso-ro, Nam-gu, Busan 48513, Korea)

  • Won-Moo Hur

    (College of Business Administration, Pukyong National University, 45 Yongso-ro, Nam-gu, Busan 48513, Korea)

  • Minsung Kim

    (College of Business Administration, Inha University, 100 Inha-ro, Nam-gu, Incheon 22212, Korea)

  • Seongho Kang

    (College of Business, Chosun University, 309 Pilmundae-ro, Dong-gu, Gwangju 61452, Korea)

Abstract

The purpose of this study is to identify how the degree to which employees perceive that their organization is socially responsible influences their counterproductive behaviors at work. We developed a research model capturing the relationships between perceived corporate social responsibility (CSR), affective organizational commitment (AOC), and organization-, colleague-, and customer-directed counterproductive work behaviors (CWBs). Drawing on social identity and social bonding theories, we hypothesized that employees’ perceptions of CSR would enhance their levels of AOC and thereby hinder the three types of CWBs. Survey data from 252 frontline employees of six luxury hotels in South Korea were examined. We found that perceived CSR is indirectly and negatively related to the three types of CWBs through AOC. We discussed the theoretical contributions and practical implications of this study.

Suggested Citation

  • Inyong Shin & Won-Moo Hur & Minsung Kim & Seongho Kang, 2017. "Hidden Roles of CSR: Perceived Corporate Social Responsibility as a Preventive against Counterproductive Work Behaviors," Sustainability, MDPI, vol. 9(6), pages 1-12, June.
    • Handle: RePEc:gam:jsusta:v:9:y:2017:i:6:p:955-:d:100537
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    References listed on IDEAS

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    Cited by:

    1. Dawid Szostek, 2019. "The Impact of the Quality of Interpersonal Relationships between Employees on Counterproductive Work Behavior: A Study of Employees in Poland," Sustainability, MDPI, vol. 11(21), pages 1-33, October.
    2. Wang Hongxin & Mohammed Arshad Khan & Jian Zhenqiang & Laura-Mariana Cismaș & Mohammad Athar Ali & Usama Saleem & Lucia Negruț, 2022. "Unleashing the Role of CSR and Employees’ Pro-Environmental Behavior for Organizational Success: The Role of Connectedness to Nature," Sustainability, MDPI, vol. 14(6), pages 1-22, March.
    3. Annemarie Feißel & Richard Peter & Enno Swart & Stefanie March, 2018. "Developing an Extended Model of the Relation between Work Motivation and Health as Affected by the Work Ability as Part of a Corporate Age Management Approach," IJERPH, MDPI, vol. 15(4), pages 1-14, April.
    4. Qing Miao & Jun Zhou, 2020. "Corporate Hypocrisy and Counterproductive Work Behavior: A Moderated Mediation Model of Organizational Identification and Perceived Importance of CSR," Sustainability, MDPI, vol. 12(5), pages 1-20, March.
    5. Lourdes Arco-Castro & Maria Victoria López-Pérez & Maria Carmen Pérez-López & Lázaro Rodríguez-Ariza, 2020. "Corporate philanthropy and employee engagement," Review of Managerial Science, Springer, vol. 14(4), pages 705-725, August.

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