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Perceived Responses of International Tourists to Transportation and Tourism Services During Typhoons Faxai and Hagibis in Japan

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  • Sunkyung Choi

    (Department of Transdisciplinary Science and Engineering, School of Environment and Society, Tokyo Institute of Technology, Tokyo 152-8550, Japan)

  • Kexin Liu

    (Department of Transdisciplinary Science and Engineering, School of Environment and Society, Tokyo Institute of Technology, Tokyo 152-8550, Japan)

  • Shinya Hanaoka

    (Department of Transdisciplinary Science and Engineering, School of Environment and Society, Tokyo Institute of Technology, Tokyo 152-8550, Japan)

Abstract

There is a limited understanding on the information-seeking behavior of international tourists during disaster response scenarios due to the lack of empirical studies on crisis communication in Japan. This study clarifies the topics generated from both international tourists and official Twitter accounts by applying the embedding Bidirectional Encoder Representations from Transformers (BERT) topic model and examines the temporal sentiment changes toward transportation and tourism using the sentiment scores obtained from topic-based Valence Aware Dictionary and sEntiment Reasoner (VADER) sentiment analysis during disasters. A case study was conducted using Twitter data on Typhoons Faxai and Hagibis, which struck Japan in 2019. This study found differences in the topics generated among international tourists and officials in response and a continuous negative sentiment toward specific transportation services. The managerial implications of these findings regarding the use of social media in crisis communication in tourism are also discussed.

Suggested Citation

  • Sunkyung Choi & Kexin Liu & Shinya Hanaoka, 2024. "Perceived Responses of International Tourists to Transportation and Tourism Services During Typhoons Faxai and Hagibis in Japan," Sustainability, MDPI, vol. 16(20), pages 1-20, October.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:20:p:9114-:d:1503221
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    References listed on IDEAS

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    1. Stefano Morelli & Veronica Pazzi & Olga Nardini & Sara Bonati, 2022. "Framing Disaster Risk Perception and Vulnerability in Social Media Communication: A Literature Review," Sustainability, MDPI, vol. 14(15), pages 1-28, July.
    2. Marina Paolanti & Adriano Mancini & Emanuele Frontoni & Andrea Felicetti & Luca Marinelli & Ernesto Marcheggiani & Roberto Pierdicca, 2021. "Tourism destination management using sentiment analysis and geo-location information: a deep learning approach," Information Technology & Tourism, Springer, vol. 23(2), pages 241-264, June.
    3. Krisanthi Seneviratne & Malka Nadeeshani & Sepani Senaratne & Srinath Perera, 2024. "Use of Social Media in Disaster Management: Challenges and Strategies," Sustainability, MDPI, vol. 16(11), pages 1-22, June.
    4. Mahmaod Alrawad & Abdalwali Lutfi & Mohammed Amin Almaiah & Adi Alsyouf & Hussin Mostafa Arafa & Yasser Soliman & Ibrahim A. Elshaer, 2023. "A Novel Framework of Public Risk Assessment Using an Integrated Approach Based on AHP and Psychometric Paradigm," Sustainability, MDPI, vol. 15(13), pages 1-17, June.
    5. Choi, Sunkyung & Maharjan, Rajali & Hong, Tran Thi Nhat & Hanaoka, Shinya, 2024. "Impact of information provision on tsunami evacuation behavior of residents and international tourists in Japan," Transport Policy, Elsevier, vol. 155(C), pages 264-273.
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