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The Effects of Workaholism on Employee Burnout and Turnover Intent at Deluxe Hotels during the COVID-19 Pandemic: Evidence across Generations

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  • Hyo-Sun Jung

    (Center for Converging Humanities, Kyung Hee University, Seoul 02447, Republic of Korea)

  • Yoon-Sik Jung

    (Center for Converging Humanities, Kyung Hee University, Seoul 02447, Republic of Korea)

  • Hye-Hyun Yoon

    (Center for Converging Humanities, Kyung Hee University, Seoul 02447, Republic of Korea)

Abstract

The coronavirus has caused unprecedented damage to the hospitality industry that cannot be compared to those caused by previous global crises. This study hypothesized that employee burnout and turnover intent can vary depending on their perceptions of workaholism, with the assumption that workaholism’s negative impact differs across generations. This study demonstrated that workaholism among hotel employees tends to increase their burnout and turnover intent. The examination of the intergenerational moderating role in the relationship between the influence of workaholism on burnout and turnover intent revealed that compared to Generations X and Y, Generation Z has a stronger negative relationship with workaholism.

Suggested Citation

  • Hyo-Sun Jung & Yoon-Sik Jung & Hye-Hyun Yoon, 2023. "The Effects of Workaholism on Employee Burnout and Turnover Intent at Deluxe Hotels during the COVID-19 Pandemic: Evidence across Generations," Sustainability, MDPI, vol. 15(6), pages 1-16, March.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:6:p:5227-:d:1098311
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    References listed on IDEAS

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    1. JaeWon Shin & HyoungChul Shin, 2020. "Impact of Job Insecurity on Hotel Workers’ Workaholism and Work–Family Conflict in Korea," IJERPH, MDPI, vol. 17(21), pages 1-12, October.
    2. Leon T. de Beer & Janlé Horn & Wilmar B. Schaufeli, 2022. "Construct and Criterion Validity of the Dutch Workaholism Scale (DUWAS) Within the South African Financial Services Context," SAGE Open, , vol. 12(1), pages 21582440221, February.
    3. Nanhee Kim & Yun Jin Kang & Jinsoo Choi & Young Woo Sohn, 2020. "The Crossover Effects of Supervisors’ Workaholism on Subordinates’ Turnover Intention: The Mediating Role of Two Types of Job Demands and Emotional Exhaustion," IJERPH, MDPI, vol. 17(21), pages 1-17, October.
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