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How Job Crafting Affects Hotel Employees’ Turnover Intention during COVID-19: An Empirical Study from China

Author

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  • Jiahui Xu

    (School of Resources and Environment, Anqing Normal University, Anqing 246133, China)

  • Chaohui Wang

    (School of Geography and Tourism, Anhui Normal University, Wuhu 241000, China)

  • Tingting (Christina) Zhang

    (Rosen College of Hospitality Management, University of Central Florida, Orlando, FL 32816, USA)

  • Lei Zhu

    (School of Resources and Environment, Anqing Normal University, Anqing 246133, China)

Abstract

Based on self-regulation theory, this study examines the relationship between job crafting, career identity, job engagement, and turnover intention among hotel staff in China amid the COVID-19 pandemic. This research draws on the observations of 1453 hotel employees in China for its empirical data and analysis by SPSS and AMOS. Job crafting positively impacts career identity and job engagement but negatively impacts turnover intention. The turnover intentions of hotel employees are negatively impacted by their feelings of career identity and job engagement. Additionally, the mediating role of career identity and job engagement in the connection between job crafting and turnover intention is further discussed and illustrated. Research on the topic of job crafting in the hotel sector workplace is examined in this study, and its influence on job performance measures is evaluated. Both hotel employees and academics may benefit greatly from this study’s conclusions.

Suggested Citation

  • Jiahui Xu & Chaohui Wang & Tingting (Christina) Zhang & Lei Zhu, 2023. "How Job Crafting Affects Hotel Employees’ Turnover Intention during COVID-19: An Empirical Study from China," Sustainability, MDPI, vol. 15(12), pages 1-17, June.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:12:p:9468-:d:1169709
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    References listed on IDEAS

    as
    1. Kichan Nam & Christopher S. Dutt & Prakash Chathoth & Abdelkader Daghfous & M. Sajid Khan, 2021. "The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 553-574, September.
    2. Olusegun A. Olugbade & Osman M. Karatepe, 2019. "Stressors, work engagement and their effects on hotel employee outcomes," The Service Industries Journal, Taylor & Francis Journals, vol. 39(3-4), pages 279-298, March.
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