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Work Alienation, Deviant Workplace Behavior and Performance in Public Sector

Author

Listed:
  • Rigoberto García-Contreras

    (Department of Business, Autonomous University of the State of Mexico, Toluca 50100, Mexico)

  • Juana Patricia Muñoz-Chávez

    (Department of Business, Technological University of the Metropolitan Zone of the Valley of Mexico, Hidalgo 43816, Mexico)

  • Rosa Leticia Muñoz-Chávez

    (Doctoral Program in Administrative Sciences, Azcapotzalco Unit, Metropolitan Autonomous University, Mexico City 02200, Mexico)

  • Evangelina Lezama-León

    (Department of Information Technology, Autonomous University of the State of Hidalgo, Hidalgo 43800, Mexico)

  • Héctor Barrios-Quiroz

    (Doctoral Program in Administrative Sciences, Azcapotzalco Unit, Metropolitan Autonomous University, Mexico City 02200, Mexico)

Abstract

The aim of this article is to analyze the level of association and effect between work alienation, deviant workplace behavior, and performance in public sector organizations. Based on a literature review and relying on the theoretical perspective of the knowledge-based view strategy, the hypotheses were formulated. The method consisted of a cross-sectional study in Mexican public organizations, and a multivariate analysis of structural equation modeling (SEM) was performed. The results confirmed the association between work alienation, deviant workplace behavior, and performance. Furthermore, findings showed a high and positive relationship between work alienation and organizational performance within the context. The originality lies in the positive incidence among the variables under study within the public sector context; this is not consistent with what is suggested by the related literature.

Suggested Citation

  • Rigoberto García-Contreras & Juana Patricia Muñoz-Chávez & Rosa Leticia Muñoz-Chávez & Evangelina Lezama-León & Héctor Barrios-Quiroz, 2022. "Work Alienation, Deviant Workplace Behavior and Performance in Public Sector," Sustainability, MDPI, vol. 14(17), pages 1-13, August.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:17:p:10490-:d:895372
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    References listed on IDEAS

    as
    1. Dirk Basten & Thilo Haamann, 2018. "Approaches for Organizational Learning: A Literature Review," SAGE Open, , vol. 8(3), pages 21582440187, August.
    2. Kanfer, Ruth & Chen, Gilad, 2016. "Motivation in organizational behavior: History, advances and prospects," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 6-19.
    3. James Gerard Caillier, 2016. "Does Public Service Motivation Mediate the Relationship between Goal Clarity and both Organizational Commitment and Extra-Role Behaviours?," Public Management Review, Taylor & Francis Journals, vol. 18(2), pages 300-318, February.
    4. Mashallah Valikhani & Elham Soltani, 2015. "Investigating the Effect of Job Alienation on the Organizational Citizenship Behavior (Branches of Sepah Bank in Shahreza and Dehaghan as Case Study)," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(1), pages 277-286, January.
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