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Augmenting Community Engagement in City 4.0: Considerations for Digital Agency in Urban Public Space

Author

Listed:
  • Michael G. Hunter

    (School of Computer Science, Faculty of Science, Queensland University of Technology, 2 George Street, Brisbane, QLD 4000, Australia)

  • Alessandro Soro

    (School of Computer Science, Faculty of Science, Queensland University of Technology, 2 George Street, Brisbane, QLD 4000, Australia)

  • Ross A. Brown

    (School of Computer Science, Faculty of Science, Queensland University of Technology, 2 George Street, Brisbane, QLD 4000, Australia)

  • Joel Harman

    (School of Computer Science, Faculty of Science, Queensland University of Technology, 2 George Street, Brisbane, QLD 4000, Australia)

  • Tan Yigitcanlar

    (School of Architecture and Built Environment, Faculty of Engineering, Queensland University of Technology, 2 George Street, Brisbane, QLD 4000, Australia)

Abstract

An engaged community that reflects a diverse set of experiences is key to an equitable and livable city. However, maximizing engagement activities is often difficult when competing with residents’ busy schedules and hectic daily lives. To explore new opportunities in this space, we developed four augmented reality experiences to learn more about the potential for this technology to transform community engagement practices in the context of City 4.0. City 4.0 utilizes digital technologies to transform public services and the local economy. Its goal is to produce more sustainable urban and societal outcomes. Our findings suggest that augmented reality is least successful when used to recreate existing engagement practices, such as surveys or questionnaires, and more successful when it empowers a sense of agency and ownership over the process in its users. The way augmented reality situates information can aid in making public space feel personal to the individual. In this way, augmented reality’s affordances are less about overlaying digital information in physical space and more about how this can enable individuals to reclaim a sense of control and relevance in the relationship between citizens and councils. We aim to contribute: (a) novel interaction paradigms and an evaluation of their effectiveness and limitation, and (b) new insights into how to support citizens’ sense of agency in public discourse with augmented reality. This paper highlights the value of augmented reality’s affordances to bring to light new interactions between community engagement stakeholders.

Suggested Citation

  • Michael G. Hunter & Alessandro Soro & Ross A. Brown & Joel Harman & Tan Yigitcanlar, 2022. "Augmenting Community Engagement in City 4.0: Considerations for Digital Agency in Urban Public Space," Sustainability, MDPI, vol. 14(16), pages 1-25, August.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:16:p:9803-:d:883581
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    References listed on IDEAS

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    1. Kevin C. Desouza & Michael Hunter & Benoy Jacob & Tan Yigitcanlar, 2020. "Pathways to the Making of Prosperous Smart Cities: An Exploratory Study on the Best Practice," Journal of Urban Technology, Taylor & Francis Journals, vol. 27(3), pages 3-32, July.
    2. Tan Yigitcanlar & Federico Cugurullo, 2020. "The Sustainability of Artificial Intelligence: An Urbanistic Viewpoint from the Lens of Smart and Sustainable Cities," Sustainability, MDPI, vol. 12(20), pages 1-24, October.
    3. Valeria Monno & Abdul Khakee, 2012. "Tokenism or Political Activism? Some Reflections on Participatory Planning," International Planning Studies, Taylor & Francis Journals, vol. 17(1), pages 85-101.
    4. Jalaluddin Abdul Malek & Seng Boon Lim & Tan Yigitcanlar, 2021. "Social Inclusion Indicators for Building Citizen-Centric Smart Cities: A Systematic Literature Review," Sustainability, MDPI, vol. 13(1), pages 1-29, January.
    5. Frances Bowen & Aloysius Newenham-Kahindi & Irene Herremans, 2010. "When Suits Meet Roots: The Antecedents and Consequences of Community Engagement Strategy," Journal of Business Ethics, Springer, vol. 95(2), pages 297-318, August.
    6. Maurício José Ribeiro Rotta & Denilson Sell & Roberto Carlos dos Santos Pacheco & Tan Yigitcanlar, 2019. "Digital Commons and Citizen Coproduction in Smart Cities: Assessment of Brazilian Municipal E-Government Platforms," Energies, MDPI, vol. 12(14), pages 1-18, July.
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    Cited by:

    1. Anne David & Tan Yigitcanlar & Rita Yi Man Li & Juan M. Corchado & Pauline Hope Cheong & Karen Mossberger & Rashid Mehmood, 2023. "Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review," Sustainability, MDPI, vol. 15(12), pages 1-43, June.

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