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The Effects of the Crisis Management Skills and Distance Education Practices of Universities on Student Satisfaction and Organizational Image

Author

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  • Ekrem Toklucu

    (Department of Educational Science, Institute of Education and Research, Cyprus International University, Nicosia 99010, Cyprus)

  • Fatoş Silman

    (Department of Educational Science, Institute of Education and Research, Cyprus International University, Nicosia 99010, Cyprus)

  • Selahattin Turan

    (Department of Educational Administration, Faculty of Education, Uludağ University, Bursa 16059, Turkey)

  • Ramazan Atasoy

    (Department of Basic Education, Faculty of Education, Harran University, Şanlıurfa 63050, Turkey)

  • Ümit Kalkan

    (Department of Religious Education, Faculty of Islamic Sciences, Nothern Cyprus Unit, Social Sciences University of Ankara, Nicosia 99010, Cyprus)

Abstract

In the present study, the purpose was to determine the direct and indirect effects of the crisis management skills and distance education practices of universities on student satisfaction and organizational image in the continuing Coronavirus pandemic. To conduct the study, a questionnaire was applied to 467 students who had to receive compulsory distance education at TRNC universities during the pandemic process. The relation levels between the crisis management and distance education practices of universities, corporate image, student satisfaction, and direct and indirect effects between the variables, were designed with a structural equation modeling by forming hypotheses according to the sub-dimensions of the student satisfaction scale. The findings of the study showed that as the crisis management of the university administrations in the pandemic process was perceived positively by the students, their organizational image and satisfaction increased. However, it was detected that there was a lower level of relationship between attitudes towards distance learning and crisis management, and that this had a limited effect on student satisfaction. It was concluded that the structural equation model can be used to explain the causal relationship between the variables. The study also showed that the determinants of organizational image and student satisfaction in education must be understood better and that universities must review their crisis management and distance education practices and develop new service plans.

Suggested Citation

  • Ekrem Toklucu & Fatoş Silman & Selahattin Turan & Ramazan Atasoy & Ümit Kalkan, 2022. "The Effects of the Crisis Management Skills and Distance Education Practices of Universities on Student Satisfaction and Organizational Image," Sustainability, MDPI, vol. 14(10), pages 1-23, May.
  • Handle: RePEc:gam:jsusta:v:14:y:2022:i:10:p:5813-:d:813178
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    References listed on IDEAS

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    Cited by:

    1. Ali Shakir Zaidan & Khai Wah Khaw & Chew XinYing & Alhamzah Alnoor & Yuvaraj Ganesan & Abdullah Mohammed Sadaa, 2023. "Influence of Organizational Contingencies on Financial Performance: Mediating Role of Crisis Management," Central European Business Review, Prague University of Economics and Business, vol. 2023(2), pages 37-59.
    2. Yuhui Jing & Xiaojiao Chen & Keke Zhu & Shusheng Shen & Chengliang Wang, 2023. "The Implementation Path and Problems Encountered During Emergency Remote Teaching in Vocational Colleges: A Qualitative Study in China," SAGE Open, , vol. 13(4), pages 21582440231, November.
    3. Juana Vargas Bernuy & Sam Espinoza Vidaurre & Norma Velásquez Rodriguez & Renza Gambetta Quelopana & Ana Martinez Valdivia & Ernesto Leo Rossi, 2023. "COVID-19 and Its Effects on the Management of the Basic Quality Conditions in Universities of Peru, 2022," Sustainability, MDPI, vol. 15(8), pages 1-18, April.

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