IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i4p1806-d495253.html
   My bibliography  Save this article

Development of the RACI Model for Processes of the Closure Phase in Construction Programs

Author

Listed:
  • Woo-yeon Lee

    (Department of Architectural Engineering, University of Seoul, Seoul 02504, Korea)

  • Seung-hoon Lee

    (KunwonEngineering Co., Ltd., Seoul 05855, Korea)

  • Chengquan Jin

    (Department of Architectural Engineering, University of Seoul, Seoul 02504, Korea)

  • Chang-taek Hyun

    (Department of Architectural Engineering, University of Seoul, Seoul 02504, Korea)

Abstract

Recently, the construction industry has seen an increase in construction program level projects in which a number of projects are carried out simultaneously. These projects thus require more systematic management than traditional management methods due to both their complexity and the diverse stakeholders involved. When multiple projects overlap at the same time, it can create a gap between the contractor’s results and the user’s expectations at the closure phase of the construction program. These can include situations such as when handover is delayed, conflicts and frictions occur, and complaints from users mount. Therefore, an approach is needed to increase user satisfaction at the program level. This study presents a systematic closing management plan to increase user satisfaction for a smoother handover at the closure phase. The closure process was identified through case studies of activities in the closure phase. In addition, after identifying the stakeholder groups participating in the closure phase, responsibilities and roles were proposed as RACI (Responsible, Accountable, Consulted, and Informed) models by mapping the closure phase of processes and stakeholders. This model shows who is responsible and accountable for, consulted on, and informed about work processes in the closure phase of the program. From a user’s point of view, program closure signifies the beginning of operation and maintenance. We intend to contribute to the increase of user satisfaction by suggesting when and in what work activities the user will be involved in construction products from the user’s perspective.

Suggested Citation

  • Woo-yeon Lee & Seung-hoon Lee & Chengquan Jin & Chang-taek Hyun, 2021. "Development of the RACI Model for Processes of the Closure Phase in Construction Programs," Sustainability, MDPI, vol. 13(4), pages 1-26, February.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:4:p:1806-:d:495253
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/4/1806/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/4/1806/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Yongwoon Cha & Jonghyeob Kim & Chang-taek Hyun & Sangwon Han, 2018. "Development of a Program Definition Rating Index for the Performance Prediction of Construction Programs," Sustainability, MDPI, vol. 10(8), pages 1-18, August.
    2. Murat Gunduz & Mohammed Almuajebh, 2020. "Critical Success Factors for Sustainable Construction Project Management," Sustainability, MDPI, vol. 12(5), pages 1-17, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Fanta Barry & Marie Sawadogo & Maïmouna Bologo (Traoré) & Igor W. K. Ouédraogo & Thomas Dogot, 2021. "Key Barriers to the Adoption of Biomass Gasification in Burkina Faso," Sustainability, MDPI, vol. 13(13), pages 1-14, June.
    2. Ahmed S. El Touny & Ahmed H. Ibrahim & Hossam H. Mohamed, 2021. "An Integrated Sustainable Construction Project’s Critical Success Factors (ISCSFs)," Sustainability, MDPI, vol. 13(15), pages 1-26, August.
    3. Min Li & Tsung-Chih Hsiao & Chih-Cheng Chen, 2020. "Exploring the Factors of Cooperation between Artists and Technologists in Creating New Media Art Works: Based on AHP," Sustainability, MDPI, vol. 12(19), pages 1-22, September.
    4. Amri, Tariq Al & Otaibi, Naif Al & Marey-Perez, Manuel, 2023. "The Major Obstacles and Factors Facing Green Building in the KSA: A Background Study," OSF Preprints a352b, Center for Open Science.
    5. Athanasios Lamprou & Dimitra G. Vagiona, 2022. "Identification and Evaluation of Success Criteria and Critical Success Factors in Project Success," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(2), pages 237-253, June.
    6. So-Won Choi & Eul-Bum Lee, 2022. "Contractor’s Risk Analysis of Engineering Procurement and Construction (EPC) Contracts Using Ontological Semantic Model and Bi-Long Short-Term Memory (LSTM) Technology," Sustainability, MDPI, vol. 14(11), pages 1-32, June.
    7. Min-Ji Park & Eul-Bum Lee & Seung-Yeab Lee & Jong-Hyun Kim, 2021. "A Digitalized Design Risk Analysis Tool with Machine-Learning Algorithm for EPC Contractor’s Technical Specifications Assessment on Bidding," Energies, MDPI, vol. 14(18), pages 1-31, September.
    8. Łukasz Kański & Jan Chadam & Grzegorz Kłosowski, 2022. "Intellectual Capital: A New Predictive Indicator for Project Management Improvement," Sustainability, MDPI, vol. 14(22), pages 1-22, November.
    9. Charity Kinyua & Vusilizwe Thebe, 2023. "Drivers of Scale and Sustainability of Food Safety Interventions in Informal Markets: Lessons from the Tanzanian Dairy Sector," Sustainability, MDPI, vol. 15(17), pages 1-17, August.
    10. Kumar Virender & Pandey Amrendra & Singh Rahul, 2023. "Project success and critical success factors of construction projects: project practitioners’ perspectives," Organization, Technology and Management in Construction, Sciendo, vol. 15(1), pages 1-22, January.
    11. Aminu Darda’u Rafindadi & Nasir Shafiq & Idris Othman, 2022. "A Conceptual Framework for BIM Process Flow to Mitigate the Causes of Fall-Related Accidents at the Design Stage," Sustainability, MDPI, vol. 14(20), pages 1-37, October.
    12. Elonie Kooter & Mart van Uden & Alfons van Marrewijk & Hans Wamelink & Ellen van Bueren & Erwin Heurkens, 2021. "Sustainability Transition through Dynamics of Circular Construction Projects," Sustainability, MDPI, vol. 13(21), pages 1-19, November.
    13. Kanghee Park & Boyoung Kim, 2024. "Effects of Individual Client’s Competencies on Construction Project Performance: Mediating Participation Attitude and Partnership," Administrative Sciences, MDPI, vol. 14(3), pages 1-17, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:4:p:1806-:d:495253. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.