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An E-Commerce Recommendation System Based on Dynamic Analysis of Customer Behavior

Author

Listed:
  • Farah Tawfiq Abdul Hussien

    (Computer Science Department, University of Technology, Baghdad 10001, Iraq)

  • Abdul Monem S. Rahma

    (Computer Science Department, University of Technology, Baghdad 10001, Iraq)

  • Hala B. Abdulwahab

    (Computer Science Department, University of Technology, Baghdad 10001, Iraq)

Abstract

The technological development in the devices and services provided via the Internet and the availability of modern devices and their advanced applications, for most people, have led to an increase in the expansion and a trend towards electronic commerce. The large number and variety of goods offered on e-commerce websites sometimes make the customers feel overwhelmed and sometimes make it difficult to find the right product. These factors increase the amount of competition between global commercial sites, which increases the need to work efficiently to increase financial profits. The recommendation systems aim to improve the e-commerce systems performance by facilitating the customers to find the appropriate products according to their preferences. There are lots of recommendation system algorithms that are implemented for this purpose. However, most of these algorithms suffer from several problems, including: cold start, sparsity of user-item matrix, scalability, and changes in user interest. This paper aims to develop a recommendation system to solve the problems mentioned before and to achieve high realistic prediction results this is done by building the system based on the customers’ behavior and cooperating with the statistical analysis to support decision making, to be employed on an e-commerce site and increasing its performance. The project contribution can be shown by the experimental results using precision, recall, F-function, mean absolute error (MAE), and root mean square error (RMSE) metrics, which are used to evaluate system performance. The experimental results showed that using statistical methods improves the decision-making that is employed to increase the accuracy of recommendation lists suggested to the customers.

Suggested Citation

  • Farah Tawfiq Abdul Hussien & Abdul Monem S. Rahma & Hala B. Abdulwahab, 2021. "An E-Commerce Recommendation System Based on Dynamic Analysis of Customer Behavior," Sustainability, MDPI, vol. 13(19), pages 1-21, September.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:19:p:10786-:d:645440
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