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Impact of CSR on Organizational Behavior during a Pandemic: Highlighting Public Health and Safety in the Airline Industry

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  • Sung-Eun Kang

    (Department of Recreation, Parks and Tourism Sciences, Texas A&M University, College Station, TX 77843, USA)

  • Choong-Ki Lee

    (College of Hotel & Tourism Management, Kyung Hee University, Seoul 02447, Korea)

  • Young-Joo Moon

    (College of Hotel & Tourism Management, Kyung Hee University, Seoul 02447, Korea)

  • Yae-Na Park

    (College of Hotel & Tourism Management, Kyung Hee University, Seoul 02447, Korea)

  • Courtney Suess

    (Department of Recreation, Parks and Tourism Sciences, Texas A&M University, College Station, TX 77843, USA)

Abstract

This study expands Carroll’s CSR typology with the public health and safety dimension to examine how the airline industry’s CSR and public health and safety activities influence flight attendants’ organizational identification, self-esteem, and commitment to the company during COVID-19. A total of 342 South Korean flight attendants participated in online surveys. Based on social identity theory and using structural equation modeling (SEM), the study reveals that ethical-, economic-, and philanthropic-CSR and public health and safety are positively related to organizational identification and that all are linked to the self-esteem and organizational commitment of flight attendants. However, legal-CSR did not affect their organizational identification. The results suggest that “public health and safety” should be applied when initiatives aim to enhance flight attendants’ organizational behavior. The study’s findings contribute to the literature by extending the original CSR model and providing theoretical and practical implications for academic researchers and airlines during a pandemic.

Suggested Citation

  • Sung-Eun Kang & Choong-Ki Lee & Young-Joo Moon & Yae-Na Park & Courtney Suess, 2021. "Impact of CSR on Organizational Behavior during a Pandemic: Highlighting Public Health and Safety in the Airline Industry," Sustainability, MDPI, vol. 13(17), pages 1-17, August.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:17:p:9704-:d:624941
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    References listed on IDEAS

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    1. SangRyeong Lee & Jin-Woo Park & Sukhoon Chung, 2022. "The Effects of Corporate Social Responsibility on Corporate Reputation: The Case of Incheon International Airport," Sustainability, MDPI, vol. 14(17), pages 1-19, September.
    2. Teguh Tresna Puja Asmara & Tarsisius Murwadji & Kartikasari & Anita Afriana, 2023. "Corporate Social Responsibility and Cooperatives Business Sustainability in Indonesia: Legal Perspective," Sustainability, MDPI, vol. 15(7), pages 1-23, March.
    3. Fahad Alam & Qing Yang & Yapa Mahinda Bandara & Nisar Ahmad & Option Takunda Chiwaridzo, 2024. "The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 2454-2473, May.

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