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Elderly Users’ Satisfaction with Public Transport in Thailand Using Different Importance Performance Analysis Approaches

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  • Methawadee Chaisomboon

    (School of Transportation Engineering, Institute of Engineering, Suranaree University of Technology, Nakhon Ratchasima 30000, Thailand)

  • Sajjakaj Jomnonkwao

    (School of Transportation Engineering, Institute of Engineering, Suranaree University of Technology, Nakhon Ratchasima 30000, Thailand)

  • Vatanavongs Ratanavaraha

    (School of Transportation Engineering, Institute of Engineering, Suranaree University of Technology, Nakhon Ratchasima 30000, Thailand)

Abstract

Due to the rapid increase in population and the change in age structure toward the elderly, the phenomenon of societal ageing is being witnessed in many countries. The elderly travel less than the adult population due to decreasing mobility with an increasing age. In this study, we aimed to analyze the expectations and satisfaction of public transport users in Thailand using traditional importance performance analysis (IPA), gap analysis, and IPA integrated with competitor performance. We aimed to explain the differences in the analysis results produced by the three methods. The data were obtained from surveying 2250 elderly and 450 non-elderly adults. This study presents guidelines for improving the public transport service quality in Thailand to meet user needs. The results of this research showed that each approach provides its own distinctive aspects and theoretical differences, which lead to different interpretations. The results from the three approaches showed that equipment that increases safety for public transportation service users is an important factor for all elderly passengers that must be improved. Public transportation services in different regions should be developed to provide more reliable and regular services.

Suggested Citation

  • Methawadee Chaisomboon & Sajjakaj Jomnonkwao & Vatanavongs Ratanavaraha, 2020. "Elderly Users’ Satisfaction with Public Transport in Thailand Using Different Importance Performance Analysis Approaches," Sustainability, MDPI, vol. 12(21), pages 1-20, October.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:21:p:9066-:d:438211
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    References listed on IDEAS

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    Cited by:

    1. Kaniz Fatima & Sara Moridpour & Tayebeh Saghapour, 2021. "Spatial and Temporal Distribution of Elderly Public Transport Mode Preference," Sustainability, MDPI, vol. 13(9), pages 1-15, April.
    2. Phakphum Sakuljao & Wichuda Satiennam & Thaned Satiennam & Nopadon Kronprasert & Sittha Jaensirisak, 2023. "Understanding Intention to Use Conditionally Automated Vehicles in Thailand, Based on an Extended Technology Acceptance Model," Sustainability, MDPI, vol. 15(3), pages 1-15, January.
    3. Pawinee Iamtrakul & Sararad Chayphong & Sajjakaj Jomnonkwao & Vatanavongs Ratanavaraha, 2021. "The Association of Falls Risk in Older Adults and Their Living Environment: A Case Study of Rural Area, Thailand," Sustainability, MDPI, vol. 13(24), pages 1-16, December.

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