A Bus Service Evaluation Method from Passenger’s Perspective Based on Satisfaction Surveys: A Case Study of Beijing, China
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- Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2018. "Spatial variation of the perceived transit service quality at rail stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 67-83.
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- Sergey VIKHAREV & Maxim LYAPUSTIN & Danil MIRONOV & Irina NIZOVTSEVA & Vladimir SINITSYN, 2019. "Modeling Of Passengers’ Choice Using Intelligent Agents With Reinforcement Learning In Shared Interests Systems; A Basic Approach," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 14(2), pages 43-53, June.
- Paula Vicente & Abdul Suleman & Elizabeth Reis, 2020. "Index of Satisfaction with Public Transport: A Fuzzy Clustering Approach," Sustainability, MDPI, vol. 12(22), pages 1-19, November.
- Muhammad Fadhlullah Abu Bakar & Shuhairy Norhisham & Herda Yati Katman & Chow Ming Fai & Nor Najwa Irina Mohd Azlan & Nur Sarah Shaziah Samsudin, 2022. "Service Quality of Bus Performance in Asia: A Systematic Literature Review and Conceptual Framework," Sustainability, MDPI, vol. 14(13), pages 1-21, June.
- Xu-Hui Li & Lin Huang & Qiang Li & Hu-Chen Liu, 2020. "Passenger Satisfaction Evaluation of Public Transportation Using Pythagorean Fuzzy MULTIMOORA Method under Large Group Environment," Sustainability, MDPI, vol. 12(12), pages 1-18, June.
- Thi Quynh Mai Pham & Gunwoo Lee & Hwayoung Kim, 2020. "Toward Sustainable Ferry Routes in Korea: Analysis of Operational Efficiency Considering Passenger Mobility Burdens," Sustainability, MDPI, vol. 12(21), pages 1-22, October.
- Liu, Jiaguo & Zhao, Huida & Li, Jian & Yue, Xiaohang, 2021. "Operational strategy of customized bus considering customers’ variety seeking behavior and service level," International Journal of Production Economics, Elsevier, vol. 231(C).
- Methawadee Chaisomboon & Sajjakaj Jomnonkwao & Vatanavongs Ratanavaraha, 2020. "Elderly Users’ Satisfaction with Public Transport in Thailand Using Different Importance Performance Analysis Approaches," Sustainability, MDPI, vol. 12(21), pages 1-20, October.
- Weng, JianCheng & Yu, JiangBo & Di, XiaoJian & Lin, PengFei & Wang, Jing-Jing & Mao, Li-Zeng, 2023. "How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
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Keywords
public transport; passenger satisfaction; evaluation matrix; influencing factors; bus service quality;All these keywords.
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