Design of Flexible Vehicle Scheduling Systems for Sustainable Paratransit Services

The aging population has led to an increase in the variety and volume of transportation demands by people facing travel difficulties. Hence, transportation organisations need to provide flexible and sustainable paratransit services to meet these increasing demands. In this study, we investigate the design of flexible vehicle scheduling systems in order for a community organisation to serve more people and achieve higher operational efficiency. We analyse and propose a system design based on user requirements for different types of paratransit types. Further, we identify an integrated service option and process flow for dial-a-ride passengers to ride on a vehicle with schedule route passengers. Because this option involves a complex decision, we formulate the problem as a two-stage decision model. To verify the effectiveness of our proposed design, we perform numerical simulations and conduct a case study by collaborating with a transportation organisation. We found that the proposed system would enable the organisation to serve more people with fewer vehicles but without an increase in the travelling time. These results demonstrate the importance of a flexible vehicle scheduling system for accessible transportation organisations to sustain their service operations.